Sr. Control Systems Dispatcher

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Delta Office

Job Summary:

JOB SUMMARY
Responsible for coordinating work orders, dispatching personnel, monitoring systems, and ensuring compliance within healthcare facilities. This role requires technical skills, multitasking, and excellent customer service, with availability for 24/7 shifts.

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Qualifications & Skills

Experience with multi-line phone systems and managing call logs.

Proficiency in Microsoft Suite (Teams, Excel, Word, Outlook).

Strong time management, multitasking, and problem-solving skills.

Excellent communication and customer service abilities.

Ability to work any shift, including nights, weekends, and holidays.

Key Responsibilities

Technical Tasks:

Manage work requests via CMMS Healthcare System (TMS).

Maintain shift logs to keep the team updated.

Monitor building automation systems and research freezers.

Assist with preventive maintenance, alarm testing, and vendor testing for fire systems.

Oversee plumbing devices (sump pumps, domestic, DI, and sewage water).

Track and respond to alarms (freezers, HVAC, chilled water, medical gas, etc.).

Manage key distribution and access control.

Coordinate elevator repairs and emergency response protocols.

Ensure compliance with safety, animal care, and regulatory standards.

Administrative Tasks:

Prioritize calls, dispatch personnel, and resolve issues promptly.

Track daily shutdowns in collaboration with Planning, Design, and Construction.

Coordinate with the Carpentry and SER shops on repair and maintenance tasks.

Serve as a liaison with Security, VUPD, and property vendors.

Communication & Customer Service:

Maintain communication with vendors (CBRE, Lee Company) and offsite service teams.

Report alarms and building issues to appropriate teams.

Collaborate with hospital coordinators to ensure operational patient rooms.

Handle multi-line phones and manage high call volumes.

Provide exceptional customer service and de-escalate conflicts effectively.

Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.

We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.

Core Accountabilities:

* Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance. * Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.* Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.* Team Interaction: Provides informal guidance and support to less experienced team members.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent servi