Product Delivery Manager (MedTrac)

Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 17 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What you will be doing:

The Product Delivery Manager owns delivery, workload management and stakeholder communication for MedTrac and related technical products within the MedTrac team. Serving as a Scrum Master and delivery lead, this role drives roadmap execution, structured projects from initiation through production release while also driving ongoing Agile backlog execution. The position ensures roadmap transparency, SDLC discipline, and high quality, compliant releases aligned to strategic and regulatory initiatives

Qualifications

• 5+ years leading Agile product or platform delivery in a technical environment.
• Experience serving as a Scrum Master in an Agile delivery team.
• Experience managing both structured projects and ongoing Agile development work.
• Strong Agile delivery management skills, including backlog refinement, sprint execution, dependency management, and risk mitigation.
• Experience coordinating release management and post-release stabilization.
• Experience coordinating User Acceptance Testing.
• Familiarity with SDLC governance and release controls.
• Hands-on experience with Azure DevOps Boards or Jira.
• Strong communication skills, both written and verbal with the ability to present status to Business and Technical Leadership.
• Technical fluency to collaborate with developers on APIs, services, databases, and CI/CD.
• Data-driven approach to delivery management.
• Experience in healthcare, utilization management, claims, or home health.
• Familiarity with Microsoft stack (.NET, SQL Server) and CI/CD practices.
• Exposure to FHIR APIs, X12 278/275, or payer-provider interoperability.
• Knowledge of quality practices and test management tools.
• Familiarity with Lean, Kanban, or flow-based delivery metrics.
• Agile certifications such as CSM or PSM preferred.

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.