Senior Manager, Process Excellence

If you are looking for a company where you can personally advance healthcare and have influence in people’s lives with your bold ideas and unique point of view, consider working at Labcorp as a Senior Manager, Process Excellence.

In this role, you will function as the Process Excellence local point of contact to support local Continuous Improvement initiatives, partnering with local teams and consult with the global Process Excellence team to guarantee methods consistency, prioritization and leverage the Process Excellence team bandwidth.

This position is a Leadership role, with people management responsibilities, and will include interactions with all levels of internal staff, other business unit Process Excellence leads, and functional leaders, and clients.

This position will be remotely based in either the United States or the United Kingdom. Travel may be necessary for up to 15%.

In more details, you will…

• Drive the global process excellence agenda aligned with strategy and business goals.
• Function as the leadership point of contact working across multiple sites globally to ensure consistency of message and practices across the service line.
• Collaborate with departmental leaders to facilitate setting priorities, developing goals, and designing objectives related to process excellence initiatives.
• Identify high-impact areas for transformation and prioritize initiatives based on ROI, risk, and business needs.
• Serve as an advisor to leadership on operational efficiency and transformation strategies.
• Lead large-scale, complex process improvement initiatives across multiple business units or geographies.
• Use advanced methodologies (Lean Six Sigma, DMAIC, Agile, etc.) to redesign processes for maximum efficiency and quality.
• Partner with teams across the organization according to identified and prioritized opportunities to improve customer satisfaction, enhance productivity, drive growth, further employee engagement and performance.
• Champion the use of automation, digital tools, and analytics in process optimization.
• Manage a portfolio of improvement projects, ensuring alignment across departments and functions.
• Oversee project governance, resource planning, risk management, and stakeholder communication.
• Report progress, escalations, and success metrics to senior leadership and steering committees.
• Support change management efforts to ensure successful adoption of new processes.
• Build executive-level alignment and engagement for process excellence initiatives.
• Guide business units through cultural and behavioral shifts toward continuous improvement.
• Define and track KPIs to measure process effectiveness, cost savings, and customer impact.
• Drive performance benchmarking and develop dashboards for executive visibility.
• Conduct deep-dive analyses and use insights to refine strategies and prioritize investments.
• Build organizational capabilities in Lean, Six Sigma, and other continuous improvement methodologies.
• Mentor and coach improvement teams, leaders, and process owners.
• Drive and support the process excellence framework, governance models, and standardized methodologies across the organization.
• Stay abreast of industry trends, emerging technologies, and best practices in operational excellence.
• Drive innovation in process design, including use of AI, RPA, and advanced analytics.
• Promote a continuous improvement mindset throughout the organization.
• Perform and manage complex analysis to determine process improvement opportunities, evaluate alternatives, and prioritize redesigning efforts.

Thrive personally and professionally at Labcorp

Working at Labcorp, you will continue to grow in our learning-based culture, so you will know how to respond and adapt expertly as the industry continues to evolve. Here, you will put your education to work as you play a meaningful role in advancing healthcare and making a difference in people’s lives.

In addition, Labcorp offers great benefits, global experience, and the opportunity to work independently within a collaborative environment.

What we are looking for

The Senior Manager, Process Excellence will be most successful at Labcorp with:

• Bachelor of Science/Arts (BS/BA) degree required. Relevant experience may be substituted for education.
• 3-5 years' of Process Excellence experience as a certified Black Belt or equivalent job experience
• 3-5 years’ experience in a technical process excellence or related role
• Progressive experience in process improvement, operational excellence, business transformation, or related areas with a customer-centric focus