Senior Customer Success Manager, Agency

Company Description

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

The Senior Custom Success Manager for Agency will be responsible for developing strategic relationships with top media holding companies across the ecosystem. This position will work across multiple internal teams at Experian including product and strategy to develop and deliver on the Agency GTM plan. By leveraging Experian’s unique position in the data and identity space, the CSM will establish and grow partnerships with agencies to help increase efficiencies and spend for key advertisers across TV and digital channels.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

#uniquelyexperian

Job Description

What you’ll be doing

The Sr. CSM will be responsible for retaining and growing current agency relationships. The role will work internally with key stakeholders to build out a GTM strategy that utilizes Experian’s key products and relationships to scale our agency vertical.

• Responsible for proactively managing the day-today-relationships within an assigned set of clients and prospects   
• Work hand in hand to support Account Executive across your shared book of business  
• Responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and also driving growth and upsell opportunities within the existing account base.   
• Manage the daily “quarterbacking” of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments  
• Serve as the internal voice of your clients and become a go to resource internally and externally  
• Liaison with many teams across the business including Technical Account Teams, Marketing, Product, Privacy & Compliance, Contracts, Sales teams and other Business Units.    

Develop a deep understanding of Experian products and be able to quickly understand a partner’s role in the ecosystem and how we expand together  

Qualifications

What your background looks like

• Thrive in an environment where you have multiple clients across agency type and social platforms  
• Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature  
• You’re a self-starter, love balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met  
• You love to raise your hand and take on new opportunities and challenges 
• You love to collaborate with multiple teams internally and externally  
• You’re curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem  
• Experience working across the “LUMAscape”, including but not limited to DSP’s, Data Marketplaces, Social Platforms, ATV and beyond  
• Experience working with agencies or for an agency 
• Bachelor’s Degree from a four-year university  
• Ability to travel 20% (client meetings, internal events and networking) 
• 5-10 years online advertising experience required; Minimum 3 years’ experience as a Partner Manager, Customer Success Manager, or Account Manager  

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Perks

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