Senior Operations Manager

Application Deadline: 31 January 2025

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: R217-10_5489 Josh Birmingham Parkway

Reporting To: General Manager

Compensation: $60,000 / year

Description

The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations. 

Key Responsibilities

1. Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. 
2. Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success. 
3. Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship. 
4. Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion. 
5. Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. 
6. Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals. 
7. Prepare daily, weekly, and monthly operating reports as required. 
8. Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. 
9. Immediately respond to reports of accidents, incidents or safety concerns. 
10. Communicate professionally at all times with guests, client, and teammates. 

Skills, Knowledge and Expertise

• At least 18 years of age 
• Excellent written and oral communication skills 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) 
• Experience in account management and revenue collection 
• Previous supervisory experience 
• Previous experience in the parking industry, preferred 

Benefits

Join our team and enjoy an outstanding benefits package, including:


Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones