Security Support and Delivery Assistant

Positions   2 Band / Grade   B2 Salary   £34,980 - £39,396 per annum. Contract Type   Fixed Term Contract Length   2 years with the possibility of extension/permanency. Working Pattern   Full Time Location   Hybrid (on-site and remote) Leave entitlement   Starting at 30 days per annum, pro-rata Closing Date  

10th November 2024 at 23:55

Interview Date(s)   Week Beginning 25th November 2024 Job Description   Security Support and Delivery Assistant - Job Description.docx – 934KB Opens in a new window
Converted File Security Support and Delivery Assistant - Job Description.docx.pdf – 409KB Opens in a new window  

UK Parliament

Working at the UK Parliament offers a unique and rewarding career at the heart of the UK’s democratic system.

With a wide range of roles available, our impartial colleagues enable the day to day running of the House of Commons, House of Lords and Joint Departments. Together, we make Parliament happen.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:   

• 30 days’ annual leave (increasing to 35 days after first full leave year).  
• Civil Service pension with an average employer contribution of 28.97%.  
• Access to training and development.  
• Flexible working.  
• Interest free season ticket loan and bicycle loan.

Introduction 

PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Estates Teams, Serjeant at Arms and Black Rod’s office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. 

The Role 

PSD are looking to appoint two Security Support Assistants within the award-winning Members’ Security Support Service (MSSS).

A high level of confidentiality and sensitivity is required in respect of security matters and related discussions. The post holders will ideally have an understanding of security measures, although training will be given.

Some of the responsibilities for this role include:

• Act as a key point of liaison for Members and their staff to raise queries and concerns regarding the recommended security measures process.
• Support House security events by representing MSSS; ensuring that Members and their staff are aware of the support that our team and measures can offer.
• Monitor and log security information and specifications from the security contractor to ensure that all required paperwork is completed correctly and log financial information from specifications accurately into the MSSS register/records.
• Oversee bookings or work schedules & services (such as maintenance requirements) provided by the supplier(s) to ensure it is contractually compliant, and disputes are raised and resolved in a timely fashion ensuring our customers receive great service.
• Work with security contractors to process and authorise new orders, equipment or services; maintaining an audit trail with appropriate analysis and asset management records.

Skills and Experience 

To be successful in this role you will demonstrate:

• Ability to deliver excellent customer service in a challenging environment whilst handling sensitive information appropriately. Experience in gathering information to understand the facts and draw logical conclusions.
• Experience of working with diverse groups of people, upholding the principles of diversi