Customer Service Representative - Entry Level

Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America. The Company consists of 22 sites with over twenty million barrels of storage capacity. The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products. Additional information about BWC Terminals is available at www.bwcterminals.com.

PURPOSE 

To provide support to customers and contractors.

DUTIES AND RESPONSIBILITIES

Below is a list of essential duties of this position.  NOTE:  Other duties may be assigned as needed.

• Enter orders into BWC Terminals’ (The Company’s) computer system and process the orders.
• Compile processed orders with other mandatory paperwork such as MSDS, certificates of analysis, etc. and give to operators to fulfill the order.
• Monitor customers’ systems for shipping orders and enter shipping data into their systems.
• Review inventory detail reports for accuracy.
• Answer incoming calls professionally and courteously and accurately direct calls to staff.
• Professionally assist all visitors to the terminal and ensure security procedures are followed.
• Assist customers with questions, issues, and coordination of orders.
• Process and distribute paperwork/invoices to customers.
• Provide back-up and relief for other positions as appropriate.
• Assist with third party orders as needed.
• Demonstrate commitment to the Responsible Care system.
• Participate in, promote, and follow the Responsible Care system.
• Interact and communicate with clients and co-workers in a professional and appropriate manner and respond to and give feedback in a respectful and positive manner.
• Maintain confidentiality of all corporate, personnel and research matters.
• Take the initiative to identify problems, use judgment to find appropriate solutions and follow through on resolving issues in a timely manner.
• Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.
• Report to work on time prepared to perform the duties of the position and willing to perform the duties as workload necessitates.
• Employee shall comply with applicable regulatory and company health, safety, environmental, and security requirements.
• Employee is expected to complete required training in a timely manner; perform duties in a safe and environmentally sound manner; and immediately report injuries/illnesses, environmental spills/releases, and any unsafe acts or conditions to supervision in support of continual improvement of The Company's health, safety, environmental, and security performance.

EDUCATION, TRAINING, LICENSES, MINIMUM EXPERIENCE, SKILLS, LICENSES, AND QUALIFICATIONS

To perform the duties of this position successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below outline the knowledge, skills, abilities, and competencies that are required in this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High School or GED.
• Minimum 1 year experience as an administrative assistant.
• Proficient in Microsoft Office Suite and working knowledge of office equipment (switchboard, facsimile, mail meter, etc.).
• Must have or be able to obtain a TWIC card.
• Ability to read, analyze, and interpret documents, manuals, reports, and correspondence.
• Ability to communicate effectively, verbally and in writing, with customers and co-workers; ability to write correspondence and instructions, using exemplary grammatical and spelling skills. 
• Ability to interact with others in a professional and appropriate demeanor, work effectively with a diverse group of individuals and maintain effective working relationships with staff and customers.
• Ability to manage multiple tasks, logistically organize and maintain many details and meet deadlines.
• Ability to work independently with general direction from supervisor.
• Capable of reporting to work on time prepared to perform duties of the position and willingness to perform duties as workload necessitates.
• Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures, and regulations.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The working conditions and environment and the physical requirements/activi