Business Execution Consultant (CSBBO / Strategic Transformation Program)

About this role:

Wells Fargo is seeking multiple Business Execution Consultants to support the Strategic Transformation Program within Consumer and Small Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

Wells Fargo’s Contact Center Modernization (CCM) Program is a transformative enterprise initiative aimed at reimagining how we serve our customers across all contact center channels. By implementing Contact Center as a Service (CCaaS), the program is driving a shift toward a cloud-native, AI-enabled platform that enhances customer experience, agent productivity, and operational efficiency. With capabilities like natural language IVR, intelligent call routing, real-time analytics, and omni-channel integration, CCM is simplifying our technology ecosystem—reducing legacy applications by 90% and accelerating time-to-market for new features from months to days.

This program is a strategic priority for Wells Fargo, aligning with our broader digital transformation goals and customer-first vision. As part of the CCM team, you’ll help shape one of the largest contact center transformations in the industry, collaborating across business and technology to deliver scalable solutions that support over 35,000 agents and millions of customer interactions annually. Join us in building a modern, resilient, and customer-centric contact center platform that sets a new standard for financial services.

The Business Execution Consultant plays a key supporting role in the execution of Wave lifecycle activities. Reporting to senior consultants and program leaders, this position is responsible for assisting with stakeholder engagement, operational coordination, risk and issue tracking, and post-migration support. The consultant helps ensure that migration activities are executed efficiently, documentation is maintained, and cross-functional teams are aligned throughout each phase of the project. This role is ideal for individuals seeking expertise in business execution, program management, and cross-team collaboration within a dynamic, transformation-focused environment.

In this role, you will:

• Assist in Migration Execution: Help coordinate and track migration activities, including scheduling meetings, preparing documentation, and following up on deliverables
• Continuous Improvement: Identify opportunities to streamline processes and improve team efficiency; share suggestions with senior team members
• Cross-Team Collaboration: Work closely with product, technology, controls, and testing teams to support alignment and resolve day-to-day coordination needs
• Post-Migration Support: Participate in Command Center activities, assist with training logistics, and help document lessons learned and transition plans
• Process Standardization: Contribute to the development and maintenance of standardized templates, checklists, and reporting tools for wave planning and execution
• Reporting & Documentation: Prepare status updates, meeting notes, and summary reports for review by senior consultants and leadership
• Risk & Issue Tracking: Maintain logs of risks, issues, and action items; promptly escalate unresolved matters to senior team members
• Support Stakeholder Engagement: Assist in building and maintaining relationships with Line of Business (LOB) stakeholders, ensuring clear communication and visibility throughout the project lifecycle

Available locations: Preferred locations listed below. Relocation assistance is not available for this position.

• 11625 N. Community House Road, Charlotte, NC
• 401 S. Tryon Street, Charlotte, NC
• 1100 Corporate Center Drive, Raleigh, NC

Required Qualifications/Experience:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced analytical and strategic thinking skills with the ability to exercise sound judgment, solve complex problems, and deliver actionable insights in fast-paced, matrixed environments
• Advanced experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Advanced organizational and