Service Center Tech (12307)

 

General Summary

Performs vehicle maintenance, repair, and fueling services for Southern States Cooperative, Inc. Service Center customers. Strictly adheres to government regulations and SSC operating procedures. Performs work under general supervision. 

Essential Job Functions -- complexity of essential job functions increases with grade level

• Effectively perform a variety of vehicle maintenance and repair work, including:
  • Repair tire punctures and related damage. Install replacement tires, including rotate, mount, and balance. Check and adjust tire pressure.
  • Test, charge, and replace vehicle batteries. Clean and replace battery terminals.
  • Check vehicle fluid levels, recommend and add fluids as needed.
  • General vehicle maintenance which may include replacing lights, windshield wiper blades, and other vehicle accessories. 
  • Small engine repair for Stihl items.
• Gather and analyze information to diagnose problems and perform repair. Read and effectively interpret specifications, diagrams, meters, gauges, and control panels. Operate and maintain tire and battery service equipment, tire service truck (depending upon location), and all related tools in accordance with standard operating procedures. 
• Safely operate the fuel pump terminals to dispense gasoline and diesel fuel into customer vehicles and approved canisters. Consistently comply with regulations and standard operating procedures. 
• Represent SSC in a positive manner by providing courteous, reliable, and prompt service to customers. Clearly write and communicate repair recommendations, technical details, parts, and service time to customers. Strive to grow and maintain customer base through superior service. 
• Process customer payments utilizing cash register, hand-held scanner, and credit/debit card terminal. Accurately handle cash and make change. Follow facility checkout guidelines to ensure accurate and safe service. Process invoices for customer billing. 
• Clean fuel pump terminals and adjacent areas to Keep tools, equipment and supplies in proper places. Minimize waste and properly dispose of waste material. Comply with facility Housekeeping Plan and SSC procedures. 
• Assist with inventory control by accurately counting and recording physical inventory of parts and supplies. Perform daily inventory control on pump island terminals. Order tires, batteries, and other supplies to maintain proper inventory levels and account for seasonal demand.
• Maintain written and/or computerized reports, logs, vehicle/equipment maintenance records and other related documents accurately, neatly, and in a timely manner. 
• Participate in specialized training, certification courses, and/or meetings as requested. Learn and develop automotive mechanic skills and techniques to enhance job performance. Stay current on safety and operational standards. 
• Maintain a clean and orderly work area to ensure safety and to provide a welcoming environment for customers. Keep tools, equipment and supplies in proper places. Minimize waste and properly dispose of waste material. Perform related cleaning of facility, fuel pump terminals, equipment, and work areas according to Housekeeping Plan and SSC procedures. 
• Perform work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory. Utilize Personal Protective Equipment (PPE) as required. Operate all equipment and vehicles according to SSC policy and government regulations. Comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies. 
• Perform all other job functions as assigned. 

Education: Requires a High School Diploma or General Education Degree (GED) 

Experience:
 

Requires up to six (6) months of automotive repair experience and the ability to learn and develop automotive repair skills. Prefer customer service experience. Previous Southern States work experience a plus.
Licensing: Requires a valid driver's license and compliance with SSC motor vehicle policy
Requirements -- complexity of requirements increases with grade level
 

• Able to learn and develop automotive maintenance and repair skills for tire, battery, related vehicle systems and accessories and successful completion of required training
• Able to operate a service vehicle or tow-truck (depending upon location)
• Able to learn and follow safety and equipment operating procedures