Customer Service Back Office Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

As a Customer Service Back Office Coordinator, you are the main contact for day-to-day queries and complaints of customers, with the responsibility of delivering excellent customer service in a timely manner.

What you will do:

• Prompt and efficient follow-up of customer queries & service requests
• Record customer queries/complaints in CRM
• Ensure the investigation and resolution of customer enquiries and complex issues with minimal delay.
• On-board new customers including MyCHEP training
• Ongoing MyCHEP support to customers
• Maintain customer relations and admin support to all customers via systems (MyCHEP), phone and email
• Process customer orders and declarations accurately
• Resolve credit, invoicing, and pricing queries. Raise credit notes, and manual invoices if needed
• Perform joint customer visits with Account Managers if necessary
• Actively work to understand CHEP’s business functions, systems, and products to be able to provide first-time query resolution and excellent service to customers

Who we are looking for:

• Bachelor Degree
• Romanian - advanced and English - good working knowledge
• Experience in Customer Service, Supply Chain, or FMCG
• Direct customer liaising
• Able to effectively handle and manage a high degree of multiple tasks
• Creative problem solver
• Team player with the ability to work on own initiative and autonomously

What we offer:

• Bonus in accordance with the Company Policy
• Private medical care as per local Company Policy
• Meal tickets
• Opportunity to join Brambles Employee shares program
• International career development opportunities
• Training and development program

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representati