Spa de La Mer at The Baccarat: Spa Reception Lead

Job Title: Spa Reception Lead

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

 

The Lead Spa Receptionist, under the direction of the Facility Director, will be responsible for assisting in the daily operations of the facility including: implementing marketing, training and scheduling front desk staff, assisting with programming (if applicable); monitoring facility maintenance; ensuring that the highest levels of guest satisfaction are attained; and using the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Lead Spa Receptionist may also help supervise front desk staff.

 

Key Responsibilities:

• Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.
• Helps to supervise and follow up on guest requests and comments.
• Assists in the training, and supervision of all front desk staff.
• Assists in developing the staffing schedule to ensure adequate coverage.
• Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
• Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
• Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
• If applicable, works with Property Management Company to address resident questions and concerns.
• If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
• Other duties as assigned

 

Qualifications:

• College degr