About the Role:

Grade Level (for internal use):

The Team:

We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Journey Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centered design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact.

Responsibilities and Impact:

• Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research
• Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles
• Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey
• Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement
• Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $80,000 to $120,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Proven expertise in journey mapping, service blueprinting, and human-centered design
• Previous experience in UX or CX Design roles
• Experience in designing, documenting, refining, and presenting detailed customer journeys
• Strong analytical and empathetic skills, with the ability to capture and visualize complex journey nuances
• Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon
• A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. https://careers.spglobal.com/jobs

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

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