CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73004440

Requisition No: 873112 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73004440

 Pay Plan: SES

Position Number: 73004440 

Salary:  $49,793.76 - $60,231.84 / annually 

Posting Closing Date: 04/09/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Customer Service Front Line Manager (Revenue Agent IV)

Jacksonville

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Internal Promotional position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 8 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue
• Experience in addressing/handling conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners or the public
• Experience communicating effectively through a variety of methods (i.e., report writing, public speaking, correspondence, email, meetings, memos, etc.) to diverse audiences
• One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training
• One year of experience monitoring workload assigning using reports and other resources to verify completion and accuracy
• One year of experience in reviewing and applying policies and procedures
• One year of experience processing cases in a government and/or private industry, or within the Child Support Program

SUBSTITUTIONS:

• Relevant education may substitute for the required experience

PREFERENCES:

• Preference may be given to applicants with Interstate Team experience

SPECIAL NOTES:

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.                                                                 
• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.

SALARY: $49,793.76 - $60,231.84 / annually