Site Manager (ICE Transport)

Title: Site Manager (ICE Transport)

Location: McAllen, TX

Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Site Manager has oversight and responsibility for a particular field office site for an assigned contract. The Site Manager is a strategic position that is responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program.  In addition, this position is responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office.   

Essential Functions and Responsibilities:

• Enforce program changes as specified by the Project Director and Program Manager and disseminate guidance to personnel.  

• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations. 

• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Program Manager. 

• Responsible for monitoring staff utilization and controlling overtime. 

• Conducts random in-person spot checks during transportation events to ensure contract compliance. 

• Oversees camera surveillance for Site Offices and vans to ensure contract compliance.  

• Prepares and conducts Site Supervisor evaluations; coaching and corrective action; recommends salary increase for Site Supervisors. 

• Manages and reviews all schedules on a weekly basis and ensures staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensures changes made to the schedule a communicated in a timely manner. 

• Tracks and monitors weekly and monthly labor hours; approves timesheets and expense reports for staff. 

• Manages and approves all leave requests on a weekly basis.  

• Conducts interviews with candidates for various site positions. 

• Attend and provide an overview of the site operations during each new hire training class.  

• Identifies future staffing needs with input from Site Supervisors and Operations Manager.   

• Identifies inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action. 

• Works with People Services to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies. 

• Manages and communicates with on-site teams that consist of Site Supervisor, Office Administrators, Logistics Specialists and Transportation Specialists.   

• Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifies and updates information in the company database system. 

• Provides recommendations for updates to SOPs to Project Director and Program Manager.  

• Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary. 

• Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary.  

• Assists Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program. 

• Oversees Lo