Operations Assistant, Key Accounts

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Seattle, WA

Division: Air & Sea US
Job Posting Title: Operations Assistant, Key Accounts 
Time Type: Full Time

 

 

Summary

As an Operations Assistant, you will support the day-to-day operations and execution of international freight forwarding services for our global clients. You will work alongside a team of experienced logistics professionals to ensure smooth coordination, shipment visibility, and timely communication. This is an entry-level role ideal for a motivated candidate with foundational knowledge of international logistics and a strong desire to learn and grow in account management.

 

You’ll be trained on internal SOPs, freight systems, and key customer requirements, with the goal of advancing into a more autonomous client-facing role over time. This role requires high initiative and self-motivation whilst thriving on challenges.”

 

Duties and Responsibilities

• Assist in coordinating transportation and logistics operations, including documentation, booking, and delivery.
• Liaise with customers, carriers, and freight forwarders to ensure smooth movement of freight.
• Coordinate with internal teams, such as sales and customer service, to ensure customer satisfaction and timely delivery of shipments.
• Assist in maintaining accurate and up-to-date records related to shipments, customer information, and other operational data (SOPs/IOPs…)
• Exposure to KPI reporting, sustainability metrics, and client SLA tracking.
• Respond to customer inquiries and resolve any issues or concerns related to operations.
• Prepare and submit reports to management as needed.
• Ensure compliance with company policies and procedures.
• Other duties as assigned by the supervisor.

 

Educational background / Work experience

• Associate's or Bachelor's degree in a relevant field such as business, logistics, or transportation preferred.
• Minimum of 1 year of experience in transportation and logistics operations or a related field.

 

Skills & Competencies

• Meticulous attention to detail, strong organizational skills, and reliable follow-through.
• Excellent verbal and written communication skills.
• Able to thrive in fast-paced settings and juggle multiple priorities.
• Strong customer service mindset.
• Proficient in Microsoft Office, particularly Excel and Word.
• Familiar with transportation management systems.
• Strong interpersonal skills and receptive to feedback.
• Flexible to occasional overtime or extended availability as needed.
• Performance will be measured by response time, accuracy, and team contribution.

 

Preferred Qualifications

• Understanding of logistics and supply chain operations.<