Client Risk & Recovery Manager

The Client Risk and Recovery Manager position is responsible for the overall client relationship, product consultancy, profitability program management, and sales of collateral based vehicle and real estate products. The position’s key functions are to ensure financial performance, profitability and service optimization for Allied Solutions and the client. They are responsible for Allied Solutions’ highest revenue producing product line. This position is also key to ensuring that the products and services the comprise risk management-based solution sets are delivered in a manner that meets compliance and regulatory requirements both on the part of the company and the client. In addition to these duties, the CRRM is also responsible for revenue expansion and the sale of Allied Solutions bundled ancillary risk management-based products and services.

Job Duties & Responsibilities

Risk Management Program Optimization and Consultancy (35%)

• Responsibility for the overall performance of a portfolio of Top Tier Risk Management based accounts located within a geographic multi-state territory. Net Agency Commission will range from $3m to $10m per portfolio.
• Execute proactive management and monitoring of key program operational components within Collateral Loan Tracking portfolios to ensure program and service optimization.
• Execute active management and monitoring of premium trending and claim and loss trending within the individual client and overall territory portfolio ensure ongoing health of the overall program performance and to ensure client value and support ongoing client retention and expansion.
• Ensure consultancy and service by adhering to strict Client Level service standards and territory benchmark standards.
• Deliver ongoing review of client, territory, and economic market- based data and conditions to proactively provide consultancy in the changes that may be necessary to contracted products and services. Ensure that the programs and services provided are being delivered and utilized in accordance with state and national compliance and regulatory requirements.
• Build and maintain strong relationships with assigned clients and anticipate client needs. Provide products and service offerings that meet with the business objectives of the client but also align to company performance goals and financial performance.
• Serve as the Allied Solutions single point of contact for client-based program performance and ensure strong communication and partnership with Sales RVP and SVP, Sales Specialists, risk management business and vendor partners.
• Serve as the client advocate and ensure proper resolution of client- related escalations, formal complaints, or regulatory reviews and audits.
• Coordinate and lead the continuous improvement of the Risk Management based product and service offerings within the company.
• Consult on the technical components that are involved in the delivery of the CPI, LPI, Tracking and/or Risk and Recovery products including but not limited to: PRM,’ Temenos, Akuvo, Core System functionality, CenterPoint, Collection and Billing platforms.

Risk Management Profitability and Case Management (35%)

• Ensure that the Risk Management based product and service offering within each client and for the overall territory portfolio performs at a level that meets or exceeds the financial thresholds established for the territory and product line.
• Actively assist in the development, architecture of the specific program coverages, deductibles, administrative requirements, and other key financial and policy levers that ensure financial stability and the capacity needed to meet the loss obligations of the program with the needs and risk appetite of the client.
• Effectively and efficiently develop, consult, and deliver program changes to ensure the financial viability of the insurance program.
• Provide consultancy to changes to people, process, technology within the client construct that will support and deliver the needed risk management-based services and insurance with the need to also ensure company financial performance.
• Deliver and deploy needed system, process, compliance or other risk management-based service enhancements or product improvements to ensure client adoption and optimization.
• Proactively monitor and address issues with individual client profitability.
• Actively consult and provide for adoption ancillary products and services that mitigate loss exposure for company but also improve the client experience including but not limited to: Pre-SKIP, Repossession and Remarketing, Claim Services, Tracking and Communication services (text, email, digital) flood determinations, ACH, digital collection and electronic payments, inspection services etc.
• Monitor