Sr. Business Intelligence Analyst - Customer Satisfaction (CSAT) Analytics

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

Are you a strategic thinker who thrives on transforming complex data into actionable insights that drive business decisions? Do you excel in cross-functional collaboration and enjoy shaping the future of customer experience through data? If so, we’d love to connect.

We’re seeking a seasoned and results-oriented Senior Business Intelligence Analyst to join our CSAT Analytics team. In this role, you’ll lead advanced data analysis, visualization, and reporting initiatives that empower our team and stake holders to make confident, data-driven decisions. You’ll play a key role in identifying trends, uncovering opportunities, and influencing strategy across the customer experience landscape.

What We’re Looking For:

- A highly analytical and creative problem solver with deep experience in business intelligence and data storytelling
- Someone who can connect the dots between data and business outcomes, and communicate insights with clarity and influence
- Advanced knowledge with tools like Tableau and SQL

If you're ready to make a strategic impact and help shape the future of customer experience at Unum, apply today.

Principal Duties and Responsibilities

• Utilize business knowledge to understand business needs and provide technical analytics and solutions to meet these needs
• Conduct moderate to complex data profiling and analysis to evaluate data sources to determine the best source for business information
• Acquiring, transforming and translating data into actionable dashboards, reports, algorithms or datasets that has a substantial impact on the functional area of support
• Performing moderate to complex statistical analysis and presenting findings to guide, influence and advise leadership, including at times senior leaders
• Collaborate with data engineers to perform data validation and testing activities as appropriate
• Develop and build upon existing expertise knowledge of the insurance industry, company and competitor landscape
• Develop and build upon existing expertise of data stored in company databases, as well as emerging trends in business intelligence technologies
• Works directly with internal customers to refine requirements and validate output to ensure solutions will meet expectations
• Provide mentoring, coaching and developmental support to lower-level BI Analysts

Job Specifications

• Bachelors Degree preferred, and/or equivalent experience
• 6+ years experience with demonstrated success at a BI Analyst II level or comparable data analytics related field
• Excellent knowledge of analytics programming languages (SQL/R/Python)
• Excellent knowledge of modern BI toolsets (Tableau, Alteryx, PowerBI, or equivalent)
• In-depth understanding of data profiling, statistical analysis and data modeling concepts
• Adept in extracting and leveraging data out of data warehouse, transactional databases, object stores & API based environments
• Demonstrated ability to translate business needs into technical solutions
• Ability to embrace change, adapt to the unexpected, and focus energies, people, and solutions on practical and positive results
• Demons