Retail Sales Assistant Manager

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

 

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.  

 

 

As an Assistant Boutique Manager with Nespresso, you’ll be at the heart of creating an inspiring, memorable boutique experience. Partnering closely with the Boutique Manager, you’ll help shape the strategy behind sales performance, operational excellence, and customer satisfaction. Your leadership will spark a culture of hospitality, motivation, and continuous growth on the floor.

 

You’ll empower your team to deliver a warm, welcoming, and truly elevated Nespresso journey; one that keeps customers returning and raving. Most importantly, you’ll champion our values every day by mentoring thoughtfully, leading with care, taking smart action, and embracing innovation. This is your opportunity to bring the beloved Nespresso brand to life and influence the future of your boutique in meaningful ways.

 

WHAT’S IN IT FOR YOU:

 

• Competitive Pay: including quarterly bonuses for achieving team sales and service goals.

• Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
• Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
• Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.

 

WHAT WE OFFER:

 

Nespresso offers retail employees performance-based incentives and comprehensive rewards:

• A free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies

 

(Incentives and/or benefit packages may vary depending on the position.)

 

WHAT YOU WILL BE DOING:

 

• Embody Customer Service Excellence: Lead as a coffee expert, using storytelling to educate customers and create a warm, welcoming experience.
• Drive Sales Results: Inspire your team to meet goals through clear communication, coaching, and partnership with store leadership.
• Lead Team Development: Motivate through feedback and recognition while fostering a culture of learning and growth.
• Streamline Operations: Adapt quickly, own daily operations, inventory, and scheduling, and maintain visual standards to drive efficiency.
• Embody Coffee Expertise: Deliver engaging tastings and share your passion to create memorable coffee moments.
• Connect with the Community: Think entrepreneurially and plan events that attract new customers and boost brand presence.
• Show Agility and Resourcefulness: Approach challenges creatively and e