Manager of the Emergency Coordination Office

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary  

This Manager leads a frontline team responsible for incident routing, triage, and coordination across the Americas. ECO serves as the central hub for initial incident response, interfacing with internal stakeholders, SMEs, and the Global Security Operations Center (GSOC) to ensure timely and effective resolution of reported cases. 

  

Major Responsibilities 

• Incident Management & Coordination
  • Oversee intake and triage of incidents via the Incident Routing and Tracking system.
  • Ensure accurate routing of cases to appropriate SMEs, including non-cyber-related incidents
  • Escalate critical issues and arrange closures in alignment with Crisis and Critical Incident Management protocols
• Team Leadership & Development
  • Manage ECO staff, including resource planning and performance oversight.
  • Support onboarding and training of new team members.
• Process Optimization
  • Align ECO operations with internal procedures and stakeholder workflows.
  • Partner with the Operational Resilience Team to refine response and reporting processes
  • Leverage automation tools like Torq to streamline updates and follow-ups
• Strategic Planning
  • Contribute to the design and pilot of the virtual incident response team structure.
  • Support maturity planning and strategy documentation for Incident response services

Qualifications 

• Bachelor’s degree in Information Technology, Cyber Security, Computer Science, or related discipline  
• 7 + years of experience working in the Cybersecurity Operations or Information Security 
• Relevant technical and industry certifications 
• Experience with information security risk management, including information security audits, reviews, and risk assessments 
• Japanese language proficiency preferred

Desired Skills 

• Knowledge in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, or Incident Response and Forensics 
• Knowledge of cloud security, networks, databases, and applications 
• Knowledge of the various types of cyber-attacks and their implementations 
• A fundamental understanding of enterprise cybersecurity frameworks such as MITRE ATT&CK and Cyber Kill Chain 
• Ability to document and explain technical details in a concise, understandable manner 
• Experience in operational processes such as security monitoring, data correlation, troubleshooting, security operations, etc. 

The typical base pay range for this role is between $123K - $173K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements