Implementation Services Intern

Implementation Services Intern

Location - Hybrid: Charlotte, NC   

Intapp's DealCloud platform is the premier deal and relationship management solution for firms in the private capital markets. The Implementation Services Intern will work within an energetic professional services team and will be responsible for designing and configuring the DealCloud platform for our clients in response to their specific business requirements. The role is a mix of guided client-facing consultative work and behind the scenes platform design, configuration, data analysis, and data manipulation.  

The Implementation Services Intern should demonstrate passion for and a desire to become skilled in four broad areas: 

• Technology: As a market-leading Software as a Service (SaaS) company, the Implementation Services Intern will be working with cutting edge technology solutions. A strong interest in technology and passion for using technology to create value for our clients is a must. 

• Client-facing skills: The Implementation Services Intern  will have the opportunity to communicate with clients, both virtually or via email. Strong written and verbal communication skills are required for success. 

• Private Capital Markets: In order to speak confidently and authoritatively to our clients, the Implementation Services Intern must be willing to be trained about private equity and investment banking front office business operations. 

• Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, the Implementation Services Intern must be eager to understand data relationships and the interplay between data and business requirements. 

What you’ll do:  

• Participate in virtual requirement gathering sessions with client teams  

• Document client requirements  

• Configure the DealCloud platform in response to requirements  

• Analyze client legacy data sets to understand the impact of the data on system design  

• Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into DealCloud platform 

• Provide consultative system design and industry best practice recommendations throughout an implementation  

• Hold both clients and internal team members accountable to project timelines and budgets  

• Manage multiple client implementations concurrently  

What you’ll need:  

• Organization, effective time management, and ability to multi-task  

• Passion for delivering high quality outcomes 

• Ability to work in a fast-paced environment  

• Experience working as part of a team  

• Ability to lead client meetings and communications  

• Strong analytical and creative problem-solving abilities  

• Comfort with Microsoft Excel, familiarity with basic Excel functions  

• Ability to adapt to rapidly evolving situations  

• Strong sense of personal responsibility and ownership over your work  

• Willingness and love of learning new technology, new processes and procedures, and new business models  

What you’ll get: 

• Mentorship within a team of SaaS (Software as a service) solution design experts 

• Experience in data manipulation and analysis  

• Opportunity to learn client-facing presentation skills in a real-world environment 

• Collaboration within a project team executing project management best practices 

• The experience of being part of a growing public enterprise software company 

What to Expect:  

• Our Summer 2024 Internship Program begins June 3rd, 2024 and is projected to end between August 9th and 16th, depending on your university schedule.  

• Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership.  

• Our internship is hybrid and interns will be expected in the office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities, however, we will evaluate as Summer 2024 approaches.  

• Please visit Intapp Summer Internship to hear from our former interns about their internship experiences and check out Working at Intapp to learn more about what we value an