Club Sports Customer Service Student Worker

Customer Service Support 

• Perform opening and closing duties for the LaHaye Ice Center. 

• Greet and assist guests visiting the facility for rink viewing, events, practices, meetings, and other activities. 

• Provide professional and courteous customer service to all patrons. 

• Communicate effectively with full-time staff regarding scheduled visitors, meetings, and facility activities. 

• Work effectively as a team member while embracing and promoting Liberty University's mission. 

Front Desk Operations 

• Monitor and record entry of guests, students, faculty, staff, and alumni utilizing the facility. 

• Maintain accurate visitor records and daily participation data. 

• Assist with guest check-in procedures and provide facility information as needed. 

• Track facility usage for reporting and operational purposes. 

Package and Mail Handling 

• Receive, sort, and distribute incoming packages and mail for LaHaye Ice Center staff and Club Sports personnel. 

• Notify appropriate staff members and coaches of package arrivals. 

• Deliver packages and correspondence to designated offices when necessary. 

Phone and Customer Communication 

• Answer incoming calls for the LaHaye Ice Center and Club Sports. 

• Provide accurate information regarding:  

• Coach contact information 

• Hockey camp programs 

• Public skating schedules 

• Open hockey and freestyle sessions 

• Ice rental opportunities 

• Hockey game schedules and ticket information 

• General facility operations and events 

• Direct calls and inquiries to the appropriate department or staff member. 

Payment Processing 

• Process payments using approved university point-of-sale systems. 

• Complete transactions for:  

• Club Sports team dues 

• Team apparel and merchandise purchases 

• Concessions 

• Public event admissions, including public skate, open hockey, and freestyle sessions 

• Facility rentals and other approved charges 

• Maintain accuracy in cash handling and transaction processing procedures.