Sr. Operations Manager, Hospitality/Parking - San Francisco

Application Deadline: 31 March 2026

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: I27-D00_US-SAN FRANCISCO-ADMIN EXPENSES

Reporting To: City Manager

Compensation: $100,000 - $125,000 / year

Description

We are seeking motivated and customer-centric Hotel Operations Manager to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.
Perfect candidate must have parking management experience.

Key Responsibilities

1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker 
2. Personnel Management: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. 
3. Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded
4. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.
5. Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability. 
6. Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations. 
7. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods. 
8. Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. 
9. Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility 

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Management, or a related field  
• Proven experience in the parking management, or similar industry, with a minimum of 5 years in a leadership role. 
• Strong focus on client satisfaction and customer service. 
• Proficient in location profit and loss analysis. 
• Demonstrated experience in revenue generation and direct marketing. 
• Event management experience is a plus. 
• Client relationship management skills. 
• Business development and strategic thinking abilities. 
• Excellent Customer Service Skills
• Leadership and team-building skills. 

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan: Designed to align pay with performance. Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones