Case Mgr, Crew Medical

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Position Summary:

The Crew Medical Case Manager is responsible for the management of medical care for crew who are medically disembarked in ports of call and/or are repatriated to their home country or designated medical center for medical care in compliance with applicable United States federal law (46 USCA Sec. 688 / Jones Act.).

 

The role provides direct oversight of medical care and services coordinated through appropriate medical providers, via collaboration with intermediaries, port and/or agents as needed, in assigned countries/regions, until the crewmember has been declared at maximum medical improvement (MMI). The case manager may collaborate with the ship medical team on decisions regarding care management plan for crew requiring extended medical treatment ashore. He/she follows company policies and procedures to ensure delivery of all crew medical care is provided promptly, properly, and adequately as required by applicable law. The case manager is also responsible for the documentation of all contacts with the crew member, family, providers and agents and the timely collection of all pertinent medical information including hospitalization and office notes, labwork, diagnostic tests, therapies, medications, etc. He/she will maintain the privacy of all Protected Health Information (PHI) in compliance with applicable HIPAA and GDPR regulations. The case manager will ensure that any crew member who is determined to be at MMI may return to work where applicable in support of the operational needs of his/her department. This decision can be made independently, through consultation with management, or by committee decision for more involved cases.