The application window is expected to close on: 07/19/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

What You’ll Do:
 
As a Customer Delivery Architect - Wireless to support Service Provider and Enterprise accounts in the Cisco Customer Experience Team:
Responsible for the delivery of Wireless Planning, Design, Implementation & Optimization Services to Cisco's major accounts. Performs architectural planning and design along with configuration and integration support. Also provides operational support for complex, wireless network deployments. Identify & document design/architecture best practices for global Cisco Services adoption.

Your specific responsibilities will include:

Responsible for the delivery of Wireless Planning, Design, Implementation & Optimization Services to Cisco's major accounts. Performs architectural planning and design along with configuration and integration support. Also provides operational support for complex, wireless network deployments. Identify & document design/architecture best practices for global Cisco Services adoption.

Who you'll work with:

You will work with all levels of Customer Experience team, directly with customer’s support team and with the Cisco TAC support infrastructure, development engineering and sales teams. You will participate in complex network design, performance engineering, troubleshooting and problem resolution for WLAN related projects.

Minimum requirements:

• Education & General Experience: Typically requires a BSEE/CS or equivalent plus 5-10 years of experience in a network engineering or telecommunications support environment (MS strongly preferred), along with strong technical account management skills.

• Wireless & RF Expertise: In-depth knowledge of Wireless technology—specifically Catalyst IOS XE WLC units including virtual appliances—combined with RF Design, Survey/Engineering, and troubleshooting skills using either Ekahau or Hamina.

• Network Design & Deployment: IP Network Design skills, a working understanding of successfully deploying Cisco Spaces within a customer environment, and experience designing and deploying key WLAN applications (Voice over WLAN, Context-Aware Location-Based Services, and Wireless Guest Access).

• Security & Troubleshooting: Thorough understanding of WLAN security and network management (including ISE and/or RADIUS services), coupled with expert-level inter-networking troubleshooting in a large-scale network environment.

Preferred Requirements:

-CCIE
-CCIE-WLAN, CCNP-WLAN, CCNA-WLAN

-CWNA, CWSP, CWAP, CWNE
-CCNP, CCDP
-Project Management, leadership and mentoring skills.
-IP networking, LAN Switching, VoIP, etc.
-In-depth knowledge of network management, network availability, QOS & capacity planning.

-Excellent written and verbal communication skills.

TRAVEL (25%) : Must be available to travel to on-site customer meetings and site specific troubleshooting.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $166,500.00 to $234,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, su