Associate Director Delivery Management - Operations

The Associate Director, Delivery Management ensures on-time delivery of all published services within the Global Technical Delivery (GTD) organization. This leader will operate a scalable organization that flexes as the needs dictate. The extensive delivery experience of this Associate Director will project teams are executing at a high level and to standard, guaranteeing project expectations are met. This role will enforce adoption of best practices throughout their organization. It is expected of this inspirational leader to be able to drive work with precision, communicate clearly and frequently to a broad audience, and operate autonomously.

KEY ACCOUNTABILITIES (maximum 10)
1. Accountable for on-time delivery of all technical delivery commitments, with deep expertise on enterprise solution delivery, specifically large-scale and complex resource scheduling, forecasting, and risk mitigation.
2. Deep expertise in a major competency (Solution, Engineering, Testing, Delivery) who can enforce industry & regulatory best practices and consistency of standards use within their pods of responsibility.
3. Experience leading geo-graphically dispersed organizations, with direct management responsibilities or indirect management of deliverables for 2+ concurrent projects at a given time.
4. Chairs regular intra-pod delivery planning exercises, with keen focus on release coordination, task interdependencies and critical path alignment.
5. Chairs regular intra-pod delivery “scrum-of-scrums” and acts as decision maker and escalation point-of-contact in resolving implementation impediments.
6. Ensures “team health” using a standard operating metrics and enforcing delivery process hygiene and adherence.
7. Applies required resource management solutions that allow technical teams to scale at-will in response to changing expectations.
8. Ensure seamless project handoffs through tight partnership with the Global Project Management organization.
9. Coaches technical teams on capability and implementation best practices, with emphasis on agility, to improve quality, productivity, and efficiency.
10. Implements financially-sound resource utilization solutions, indexed on low-cost operations and a progressive skills management framework.

DECISION MAKING AND INFLUENCE
1. Execute decisions courageously, drawing upon available information, professional experience, and business context.
2. Adept and savvy in working with individuals with diverse cultural backgrounds and technical experience, working towards mutual benefit and collaboration.
3. Promotes a culture of agility, growth, and accountability, demonstrated through transparent and vulnerable leadership.

KNOWLEDGE, SKILLS & ATTRIBUTES
Essential:
1. Ten (10+) years of extensive project and program management experience, deploying software and/or services at rapid quarterly pace with deep technical and hands-on experience of project and resource management tools.
2. Eight (8+) years of combined and progressive enterprise solution delivery, software engineering and/or solution architecture experience, preferably with consulting services delivery experience.
3. Five (5+) years of progressive and global, departmental and personnel management experience within engineering and delivery organizations of over fifteen (15+) reports.
4. Demonstrated experience in enforcing compliance to quality strategy, standards, regulatory, and best practices for enterprise software development.
5. Strong acumen for metrics and driving towards objective results, with extensive experience presenting information at various stakeholder levels and/or formats.
6. Hands-on manager with a history of managing concurrent end-to-end projects and/or turnaround failing engagements with the least collateral damage.
7. A passion for staying current and understanding new trends in engineering, automation, professional services, agile processes, and project management disciplines.
8. Excellence in organizational management with the ability to coach senior-level staff to manage and develop high-performance teams.
9. Exceptional operational and business leadership skills, including change leadership and stakeholder influence abilities, and can drive innovation in capital project management approaches/strategies.
10. Possesses an innovative mindset, gained through progressive experience across industries or deep expertise in a relevant competency, that challenges status quo and drives sustainable change across the organization.

Desirable:
1. Strong work ethic with high levels of initiative to lead a changing workplace.
2. Ability to work in an organization matrix using organizational thinking, influence, self-management, collaboration, customer-focus, and empathy to lead success.
3. Ability to