Sr. Order Operations Analyst- US Remote

Our Vision is to be the Most Trusted, Flexible and Easy to Use Hybrid Cloud Data Platform.  Actian is transforming industries by empowering companies to accelerate application modernization and simplify the Cloud journey.  Our customers use the Actian Data Platform to unify their siloed data, explore and securely exchange data to run a variety of analytic workloads that provide real time business insights at a fraction of the cost.  We have 24 of the Fortune 100 companies using Actian technology in some of the most mission critical applications that impact your daily life.
We are looking for a top-notch Order Management & Operations Senior Analyst to join our team. The position requires a well-rounded person who has demonstrated the ability to deliver results in a dynamic and fast-paced environment. This is an interdisciplinary position that is part of the global order management team, responsible for processing sales and compliance orders for billing, licensing fulfillment and system entitlements. In this position, you will be part of the Sales Operations group, partnering closely with the Sales organization, Legal Operations, and Finance.

What You'll Do:

• Responsible for verification and processing of sales orders, including new accounts and customer setup, sales order creation, closing sales orders, and assisting with invoicing questions, using Salesforce.com (SFDC).
• Collaborate and establish strong relationships with Sales, Finance, Collections, Legal Operations Groups to become subject matter expert in Order Management
• Assist and own monthly bookings and billing report reconciliation for management reporting
• Work with business users and cross-functional teams to identify problems, process gaps, and propose solutions to improve workflows (including opportunities to automate manual processes/activities) based on quantitative and qualitative analysis
• Support with creating process documentation, namely Standard Operating Procedures (SOP) and update them at regular intervals in consultation with relevant stakeholders
• Monitor and manage the following order management processes:
• Bounce-backs emails, order cancellations during the month/quarter-end close process
• Monitor all un-booked orders in SFDC
• Oversee billing and collections to resolve any invoicing issues
• Store and maintain documents in SFDC under customer accounts
• Work with IT and Finance to quickly resolve any issues

Requirements:

• Associate degree in finance or related field preferred
• 6+ years of work experience in billing, collections, or order fulfillment in a multinational company
• Willingness to learn and grow, opportunities for ownership and advancement as part of a growing team
• Team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
• Required to work shifts to overlap with US time zones on critical days of month / quarter / year-end close
• Salesforce (Required) and NetSuite experience a plus
• Working knowledge of MS Excel (pivot tables, VLOOKUP’s, etc.)
• Attention to detail and the ability to proactively manage his or her own work streams as needed
• Adapts quickly to changes in a dynamic organizational structure and business processes

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.