Director Physician Practices

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelors in a healthcare field; Masters preferred

Experience / Qualifications

• A minimum of 5 years leadership experience managing a multi-site Oncology or Surgical Practice
• Strong operational skills including, but not limited to, scheduling, telephone call management, registration, insurance verification, coding and patient throughput
• Exceptional leadership skills and experience required
• Excellent verbal and written communication skills

• Ability to foster positive, collaborative relationships with physicians, patients and team members

• Strong analytical skills with the ability to interpret quantitative and qualitative data

Position Summary

Under the direction of the Executive Director of Oncology, plans, directs and coordinates departmental functions including: budget and financial performance; customer service; staff development/plans, performance and training; departmental operational performance; and patient throughput of the physician practices across multiple sites.

• Creates and models a superior patient experience in the practice setting and seeks to improve patient satisfaction scores.
• Oversees Physician Practice Managers who provide on-site support to the physician practices.
• Serves as a member of the Cancer Center’s leadership team.
• Participates in the development of the oncology strategic plan and implements initiatives and programs in collaboration with physician champions, key stakeholders and team members. 
• Ensures physician practices are compliant with all regulations and accreditation standards.
• Ensures compliance with financial goals through the development and administration of site budgets, regular monitoring of results and analysis of variances. Recommends types and amounts of resources required. Allocates resources based on departmental and organizational goals and objectives. 
• Maintains all productivity standards.
• Benchmarks key performance indicators and major processes to ensure efficient operations.
• Ensures that assigned practices operate within Jupiter Medical Center’s policies, procedures and budgets. 
• Participates in the creation of business development and marketing plans to grow the practices.
• Effectively uses and role models current management techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations.
• Supervises the development of service policies, procedures, and operating guidelines.  Collaborates with other services within the division.  Ensures that information is disseminated to staff is monitored for effectiveness and changed as needed.
• Understands and enforces all hospital and personnel policies and procedures.
• Lead and/or serve on hospital and Patient Care Services committees, teams, and work groups as required.
• Performs other duties as assigned

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries.  Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments.  Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish “win-win” solutions. 

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skill