Sentry Supervisor (PA)

Sentry Supervisor (PA)

The Sentry Supervisor plays a key role in safeguarding Capital One’s people, customers, facilities, branches, cafes and assets. As part of Capital One’s 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification. 

This role provides support, guidance, training and accountability to the teammates they lead and assists in the identification and execution of Sentry processes and initiatives; this includes quality assurance responsibilities and ongoing reviews of existing processes. During real-time security or safety events, this role may take lead in facilitating cross-functional communications and/or working directly with the Enterprise Crisis Management team.  

Sentry Supervisors have shared rotating on-call responsibilities; this position may occasionally work across different shifts and centers for coverage, including during weekends and/or holidays. Shift hours are as follows:

• 1st Shift - 7am-5pm

• 2nd Shift - 1pm-11pm

• 3rd Shift - 10pm-8am

Due to the critical nature of this position, this role is completely on site. 

Responsibilities:

• Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers 

• Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers

• In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g. recognition events, volunteer/community impact experiences)

• Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises

• Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners

• Continuously look for ways to simplify and improve processes and escalate process gaps

• Keep abreast of current and emerging threats and trends across the Capital One footprint 

• Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls 

• Support project managers on new install and projects involving security monitoring, including testing of the systems 

• Support investigations of critical incidents across the Capital One footprint as directed

• May proxy for the Sentry manager and/or support other shifts

• May lead cross-team initiatives or participate in wider team workstreams 

• Other administrative tasks as deemed necessary by Sentry manager

Basic Qualifications:

• Bachelor’s degree or military experience 

• At least 2 years of experience managing people in an emergency or security operations center, crisis or call center setting

• At least 1 year of experience with Google for Business suite applications

Preferred Qualifications: 

• 3+ years of people management experience

• 1+ year of experience with security technology systems and emergency communication operations

• 1+ year of experience in intelligence gathering, assessment and reporting

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $93,400 - $106,600 for Principal Security Consultant

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any cand