Senior Implementation Specialist

• Role Description

  To thrive in this role, you have well-developed problem-solving skills, good analytical skills and are actively looking to challenge yourself in your work. You are focused and able to structure your tasks and priorities independently. Learning new tasks comes easily for you and you have the ability and interest to help others, including both colleagues and customers.

  Working as an Implementation specialist is a highly variable role which includes a broad range of different tasks. The primary responsibility is to act as an application- and solution specialist for the platform ONESOURCE  Pagero. As an Implementation specialist, you work both independently and in together in teams, since you will be working with several projects in parallel.
   

  About the Role

  In this opportunity as an Implementation Specialist, you will:
   

  • 3-5 years in IT integrations and configuration, preferably in e-invoicing.
  • Understanding of the AP/AR lifecycle and compliance regulations in the EU/APAC region for e-invoicing.
  • Deliver end-user and super-user training; make decisions on configurations and troubleshooting.
  • Act as a specialist in large, cross-functional implementation and partner projects.
  • Contribute to project plans and timelines.
  • Resolve customer support issues.
  • Engage with internal teams (product, sales, support) and partner organizations.
  • Assist with presales activities like software demos and prospect scoping.
  • Customize and configure applications as per specifications.
  • Design, develop, and document project deliverables according to timelines and budgets.
  • Involve in application configuration, implementation, and testing.

  
  About You

  You’re a fit for the role of Implementation Specialist if your background includes:

• Act as an implementation- and solution specialist in larger, cross-functional implementation projects or partner projects
• Input onto project management activities including creating and updating project plans and timelines
• Resolving customer support issues
• Engaging with other key teams within the business (e.g. the product, sales and support teams) and partner organizations.
• Assisting with presales activities – e.g. software demonstrations, scoping new prospects, etc.
• Engages with other key teams such as Product Management & Engineering within Thomson Reuters as appropriate to deliver end to end solutions.
• Customizes and configures applications to agreed specifications.
• Designs, develops, and documents project deliverables per project timelines and budgets agreed with customers.
• Application configuration, implementation, and testing

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting project