Office Manager - Customer Service & Scheduling

Ace Handyman Services is Hiring an Office Manager / Scheduling Coordinator!

Location: North Seattle, WA (On-site)
Schedule: Full-Time | Monday–Friday | Daytime Hours (No nights or weekends)
Employment Type: Full-Time
Pay Rate: $75,000 – $85,000/year

Overview

Ace Handyman Services North Seattle is seeking an organized, customer-focused Office Manager / Scheduling Coordinator to support daily operations, manage scheduling, and deliver an exceptional customer experience.

This role is critical to ensuring smooth coordination between customers and field teams. You will handle inbound calls, guide customers to the right services, and manage scheduling for multiple craftsmen. This is not a cold-calling role—customers are already reaching out for help.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in organization and communication, this is an excellent opportunity to join a growing, service-driven team.

Responsibilities

• Answer inbound customer calls with professionalism and urgency
• Guide customers to appropriate services and convert inquiries into booked appointments
• Coordinate and manage schedules for multiple craftsmen and service requests
• Maintain clear communication with customers regarding timing and next steps
• Support field staff to ensure smooth day-to-day operations
• Assist with administrative tasks including light accounts receivable and collections follow-up
• Deliver a high-quality, customer-focused experience from first contact through job completion

Requirements

Must Have

• Located within commuting distance of North Seattle office
• 3+ years of experience handling inbound customer calls and booking services
• Experience with scheduling, dispatching, or coordinating multiple appointments in a fast-paced environment
• Strong communication skills, professionalism, and customer-focused mindset

Nice to Have

• Experience with ServiceTitan or similar dispatch/scheduling software
• Background in home services, trades, construction, or service-based industries
• Experience with accounts receivable, collections, or customer follow-up

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• On-the-Job Training
• No Weekend Work
• Growth Opportunities
• Pay Reviews
• Family Business Environment