Patient Service Coordinator - Cardiology-Adult (Wilkes)

Job Summary:

• Assist patients in scheduling appointments in a clinical setting
• Answer phone calls courteously and process requests promptly
• Ensure accurate and complete messaging for appointments and information
• Provide excellent customer service and telephone etiquette
• A supervisor is available for escalated issues

Education/Experience:

• High school diploma or GED required
• One year of office or clerical work in customer service required
• Experience in high-volume, fast-paced environments with phone and electronic messaging
• Medical terminology and bilingual in Spanish preferred

Licensure/Certification:

• Pass a departmental data entry test

Essential Functions:

1. Use computer programs to schedule, update, and cancel appointments
2. Follow policies for accurate registration data, billing, and authorization records
3. Work with co-workers to meet department goals
4. Screen calls, document scheduling information, and communicate with clinical departments
5. Assist with forms, insurance documentation, and obtaining clinic documentation
6. Improve customer service and solve problems
7. Act as a liaison between patients, medical staff, and agencies
8. Perform other duties as assigned

Skills/Qualifications:

• Excellent communication skills
• Ability to multitask
• Problem-solving under stress
• Positive attitude in demanding situations
• Maintain professional relationships with patients, physicians, co-workers, and supervisors

Work Environment:

• Medical office

Physical Requirements:

• Standing: 35%
• Walking: 35%
• Sitting: 65%
• Bending, reaching, hand dexterity, talking, hearing, and seeing
• Lifting, carrying, pushing, or pulling up to 20 lbs, 50 lbs, or 100 lbs

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.