Managing Director - Epic Practice Leader

Req ID: 349475 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Managing Director - Epic Practice Leader - to join our team remotely.

 

 

Role Overview

The Vice President, Epic Center of Excellence (CoE), is a senior leadership role responsible for establishing, scaling, and governing a world-class Epic practice. This role will drive strategy, practice build out, delivery excellence, talent development, and go-to-market (GTM) enablement across Epic clinical, revenue cycle, and infrastructure domains. The VP will lead the creation of an integrated Epic operating model that spans applications, infrastructure, cloud hosting, managed services, and associated healthcare ecosystems.

This leader will serve as a key executive interface with Epic Systems, cloud providers, internal healthcare solution leaders, and clients, ensuring compliance, innovation, and differentiated value delivery.

Key Responsibilities

 

Epic Center of Excellence Leadership

• Establish and lead a global Epic Center of Excellence, defining vision, strategy, governance, and execution models.
• Build, scale, and manage a high-performing team with Epic-certified talent across all major Epic modules, including but not limited to:
• Clarity / Caboodle
• Epic Cloud & Systems Administration (ECSA)
• IRIS
• Clinical, Revenue Cycle, and ancillary Epic modules
• Create structured talent development, certification, and retention programs to ensure sustained Epic expertise.

 Architecture & Hosting Strategy

• Develop and maintain a reference architecture for Epic hosting and deployment models, including:
• Epic on AWS
• Epic on Microsoft Azure
• Private cloud and hybrid cloud deployments
• Ensure architectures align with Epic best practices, performance, security, scalability, and compliance requirements.
• Collaborate with cloud partners and internal infrastructure teams to standardize designs and automation.

Delivery & Operating Model

• Define and operationalize a delivery operating model for:
• Epic migrations (data center to cloud, cloud-to-cloud, modernization)
• Epic infrastructure managed services
• Shape end-to-end managed services models covering Epic infrastructure, applications, monitoring, patching, upgrades, and operational support.
• Establish KPIs, SLAs, governance frameworks, and continuous improvement mechanisms.

Solution Engineering & GTM Enablement

• Actively participate in go-to-market (GTM) initiatives, partnering with sales leaders and solution engineering teams.
• Provide executive-level solution engineering support for complex Epic opportunities, RFPs, and large transformation deals.
• Contribute to pricing models, solution differentiation, and value propositions for Epic services.
• Perform industry benchmarks with pricing and have an operating model aligned well with Price2Win in the marketplace.

Integrated Epic & Healthcare Ecosystem Solutions

• Lead solution shaping efforts to define an effective operating model for Epic and associated healthcare applications ecosystems.
• Design integrated service offerings that connect:
• Clinical Service Desk
• Epic infrastructure and applications managed services
• Revenue Cycle managed services
• Drive operational integration across clinical, financial, and IT domains to deliver measurable client outcomes.

Epic Relationship & Compliance

• Serve as a senior point of contact with Epic Systems.
• Collaborate closely with Epic to ensure compliance with Hosting Access Agreements and related contractual and technical requirements.
• Stay aligned with Epic roadmaps, policies, and certification standards.

Talent & Global Scale Strategy

• Explore and execute opportunities to scale the Epic delivery organization globally.
• Build geographically distributed teams with Epic-certified talent positioned to support regional clients and time zones.