Customer Service & Exit Booth Agent

Company Description

Job Description

Job Summary

The Customer Service / Exit Booth Agent Hybrid performs excellent customer service at the exit booth while verifying the renter’s documents, confirming the vehicle, keeping the gate secure, and assisting with any additional requests or questions, and greets customers back upon return while verifying the vehicle’s condition.

General Duties and Responsibilities

• Verifying the customer’s documents: Authenticate that the presented driver’s license belongs to the renter and is valid throughout the entire rental period; Confirm that the name on the license matches the information provided in the system; Request additional documents when needed.

• Ensuring appropriate vehicle selection: Confirm that the customer is in the correct vehicle; Perform a vehicle exchange whenever needed due to business needs.

• Offering additional products and services: Consult the customer on last-minute add-ons such as prepaid fuel and toll pass; Assist with any additional questions or concerns.

• Finalizing the rental agreement: After successfully confirming all documents and listed items, finalize the rental agreement; Adjust the agreement as needed.

• Operating the exit gate: Ensure that the exit gate remains secure and is only opened once the customer and vehicle are confirmed individually;

• Working with vendors: Ensure any off-site movements by SIXT’s subcontractor partners are properly documented to maintain control of our assets.

• Maintaining a presentable workstation: Keep the work area tidy and clean; Keep personal items out of the customer’s sight; Ensure that Corporate Identity-related requirements are met.

• Greeting customers upon return: Welcome back customers as they arrive on the lot, ask about their experience with SIXT, record feedback to improve future rental experiences.

• Inspecting the vehicle: Make sure customers have all personal belongings, check vehicle for damages, mileage, and fuel level, and direct customers through a damage report if needed. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

• Reviewing the rental agreement: Advise and review rental charges and provide an accurate receipt to the counter.

• Performing other duties in addition to the items listed above to support the whole operation and maintain service levels. Effort and Working Conditions

• Ability to work 40 hours per week including day and/or evening hours

• Must be willing to wear company uniforms • Must be authorized to work in the United States

• Must be able to travel 5-10% of the job, which includes by airplane

• Ability to communicate effectively in other languages is a plus.

SIXT Culture SIXT hires service-oriented, entrepreneurial team players with a focus on, who are excited about interacting with customers and colleagues from all over the world. SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit. At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

Qualifications

About you:

• High school diploma or GED  
• Minimum 1-year customer service experience 
• Must be at least 21 and have a valid driver's license with a clean driving record 
• Basic computer navigation skills and knowledge of Microsoft Office applications 
• Ability to work 40 hours per week including day and/or evening hours  
• Likely to require at least 5-10% travel, some of which may be by airplane 
• Must be willing to wear company uniforms 
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
• Ability to communicate in other languages is a plus 

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.   

At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.  Offers of employment will be made by Sixt