Restaurant Host/Hostess, Emeril's Brasserie (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking

• Discounted Monthly Bus Passes

• Free Team Member Assistance Program

• Team Member Discounted Hotel Room Rates

• Fun and Free Team Member Events

• Discount Program within Caesars Partner Network

• Tuition & Student Loan Debt Repayment Assistance

• First Time Homebuyer Program

• Child Care Assistance Program

• 401k Matching

JOB SUMMARY:  The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant.

ESSENTIAL JOB FUNCTIONS: 

• Handles all aspects of the food operation during assigned shift. 

• Ensures Front Service staff behavior and appearance are in compliance with established policy. 

• Ensures that customer’s problems/complaints are handled in an effective, courteous manner. 

• Directly oversees staff on assigned shift. 

• Schedules lunch breaks and maintains employee break records. 

• Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same. 

• Conducts assigned duties according to procedures.

• Greets guests quickly and courteously. 

• Seat Guest promptly and with a smile

• Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)

• Be aware of table status and control seating times

• Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)

• Knows how to ring up all transactions and all tenders. 

• Assists the Service Attendants/Counter Attendants/Culinary areas when needed.   

• Handles and solves any concerns and questions from customers. 

• Keeps all guest areas clean and neat.  Complies with all appearance standards.

• Enters guests’ merchandise in register, takes money from customer and accurately gives back change.

• Responsible for accurate control of cash drawer. 

• Operates cash register and properly settles merchandise purchase

• Itemizes totals and presents guests with the price for payment

• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. 

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS: 

• High volume dining experience preferred.

• OpenTable or reservation system knowledge recommended

• Understands variance policy of cash drawer and maintains low variance

• 1-year experience in customer service. 

• Must possess basic math skills. 

• Must be able to count cash drawer accurately

• Must possess excellent customer service/communication skills. 

• Available to work required schedule which may include nights, weekends, holidays and overtime as needed. 

• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver to all areas of assigned restaurant throughout entire shift.

• Must be able to accurately and quickly process all cash transactions. 

• Must be able to tolerate areas containing secondary smoke. 

• Must be able to work at a fast pace and in stressful situations. 

• Must be able to read, write, speak and understand English. 

• Must be able to respond to visual and aural cues.

GAMING PERMIT:  N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary an