Assistant General Manager 25000

WHO WE ARE

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a collaborative environment placing a high emphasis on integrity, trust, and caring. We understand how each of us plays a significant role in positively impacting our company culture and have a deep commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression and dare we say it, a little bit of fun.

The Car Park is a rapidly growing company that leverages the power of cutting-edge technology, legendary customer service, and best-in-class practices to operate the more than 500 locations within our portfolio across the United States. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities.

WHO WE NEED

This position provides support to the General Manager and oversees day-to-day operations. These daily operations include scheduling team members, ensuring appropriate staffing, and responding to customer and client inquiries. This position also ensures that each parking location’s operations are performed in a professional and responsive manner while meeting all contractual obligations. 

• Promote client relationship development through outstanding communication.
• Oversee daily activities of parking garages, lots and on-street parking operations to maximize scheduling and real time utilization of Team Members.
• Assist in onboarding, offboarding and performance management of Team Members.
• Ensure that operational guidelines for maintenance, parking enforcement, security, cash control, and customer service procedures are implemented and adhered to.
• Recommend and implement plans or programs to improve safety and other aspects of operations.
• Assist in training team members on customer service, safety, and inclusion.
• Prepare and conduct operational audits.
• Ensure systems are operational twenty-four hours a day, seven days a week.
• Set and maintain a positive and professional example for the workforce.
• Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
• Handle and safeguard cash before, during, and after select events, as required.
• Other duties as assigned.

IDEAL CANDIDATE SKILLS

• Knowledge of financial reporting and budget responsibility
• Strong MS Office skills
• Ability to lead workforce teams of both professional and front-line employees
• Excellent organizational, problem-solving and time management skills
• Exceptional verbal and written communications skills
• Ability to remain driven to ensure the best possible support and customer service
• Time management and prioritization skills

MINIMUM REQUIRED QUALIFICATIONS 

• A high school diploma or GED
• 5+ years management or supervisory experience in customer service

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO) 
• Paid Parental Leave