Quality Coordinator

Note: This position will be eligible to work from home after the on-site training period.

POSITION SUMMARY:
Under the supervision of the Quality Manager, assist in all activities related to the San Ysidro Health quality management program, which includes assisting with organizational adherence to federal, state, and other regulatory requirements; monitoring and maintaining compliance with NCQA PCMH recognition standards; TJC ambulatory accreditation standards; and facilitating a state of continuous clinic audit readiness.

ESSENTIAL FUNCTIONS OF THE JOB:
• Track key performance indicators related to regulatory clinic compliance audits, surveys, and studies by health plans, federal, and state agencies.
• Track and support, as directed by the Quality Management Team, continuous audit readiness activities.
• Facilitate cross-departmental communication needs and barriers to support outreach activities.
• Coordinate peer review activities by maintaining an annual calendar, preparing records for review, and collecting data for review.
• Complete outreach activities (including documentation and follow-up reminders as needed) as assigned by internal recall lists and/or health plan-specific recall lists.
• Provide administrative support for quality improvement studies addressing areas of opportunity. Maintain and update departmental project work plans as needed.
• Facilitate project milestones by coordinating follow-up activities internally and cross - departmentally.
• Assist in gathering data for quality-related reports for regulatory submission and as requested by the Executive Board, Executive Team, and Department leadership.
• Keep abreast of PCMH and TJC program requirements and updates.
• Provide administrative support for the quality department.
• Adheres to SYHealth and the department’s attendance and punctuality policies and practices.

ADDITIONAL DUTIES AND RESPONSIBILITIES:
• Perform other duties as assigned.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Attend meetings as required and participate in committees as directed.

JOB REQUIREMENTS:
Education Required (Minimum level of education):
• High School Diploma
Experience Required (Minimum level of experience):
• Two years’ experience in healthcare or a closely related field.

Experience Preferred:
• Familiarity with the PCMH model of care
• Quality improvement processes
• Experience in chart review
• Medical record documentation.

Verbal and Written Skills Required to Perform the Job:
• Excellent oral and written communication skills required.

Technical Knowledge and Skills Required to Perform the Job:
• Proficient in Microsoft Excel, PowerPoint, and Word
• Attention to detail.

Equipment Used:
• Networked Personal Desktop
• Document Center
• Telephone.

Working Conditions and Physical Requirements:
• Prolonged periods of sitting and standing
• Driving within the country to travel between clinic locations and to occasional community partner meetings.
• May be required to work evenings and/or weekends.

UNIVERSAL REQUIREMENTS:
Pre-employment requirements include I-9 form completion, physical examination, positive background, and reference check results, completed application, new hire orientation, and proof of tuberculosis-free status.


About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status,