Pharmacy Technician - Patient Processing

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Under general supervision of the Director of Pharmacy. Assists the Pharmacists, the Pharmacy Floor Technicians, in the filling of prescriptions by processing cycle fills and daily orders, maintaining accurate drug profiles and medical records, and other activities as required.

Responsibilities

• Process and prepare Cycle fill and daily orders for the Floor to package by: a) Setting up and profiling new facilities (only when directed) and new customers, b) Receiving and profiling new orders, c) Obtaining and profiling refill orders, d) Maintaining accurate drug profiles and medical records, e) Printing required forms

• Provide exceptional customer service through daily contact with facilities.

• Resolve billing issues as needed.

• Be familiar with the operation of the pharmacy computer system and the packaging options and requirements.

• Help maintain a clean, well-organized pharmacy with efficient workflow and outstanding customer service.

• Follow the direction of SafeDose Management, Director of Pharmacy, Staff Pharmacists, Pharmacy Technician Manager and Floor Team Leader in a timely, efficient manner; willingly assist in company and departmental matters or work in any area of the pharmacy when necessary.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Pharmacy Knowledge:  Understanding of standards of patient confidentiality and ethics governing pharmacy practice; working knowledge of pharmaceutical-medical terminology, abbreviations, and symbols commonly used in prescriptions and drug orders; working knowledge of the general storage, packaging and labeling requirements of drugs, prescriptions and drug orders; ability to perform arithmetic calculations required for usual dosage determinations; working knowledge and understanding essential to functions related to drug purchasing and inventory control; follows all state and federal laws and regulations pertaining to the practice of pharmacy.

• Analytical: Uses intuition and experience to complement data.

• Communication:  Communicates effectively, verbally and in writing.

• Customer Service:  Manages difficult or emotional customer situations; responds promptly to customer needs.

• Organization:  Prioritizes work activities; uses time efficiently using initiative and judgment in dealing with workflow and uncertain situations; works effectively under narrow time limitations.

• Quality/Quantity:  Follows verbal and written instructions; maintains effective work relations with those encountered in the course of employment; looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; meets productivity standards and strives to increase productivity; is polite, dependable, honest, and trustworthy.

• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully: Develops alternative solutions: Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Organization:  Prioritizes work activities; Uses time efficiently using initiative and judgment in dealing with workflow and uncertain situations; Works effectively under narrow time limitations.

• Technical Skills: Strives to continuously build knowledge and skills; Shares expertise with others.

• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentially; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

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