Engineer, Sr Software

QUALIFICATIONS AND EDUCATION

• • Ability to work or troubleshoot in Salesforce administration related task.
  • Ability to analyzes code, logs, and current systems as part of advanced troubleshooting.
  • Be able to discover and analyze, a hardware or software issue related to E2K, Salesforce, eCruiseStats and sComp.
  • Handles calls related to product features, applications, and compatibility standards.
  • Records and reports specific technical problems, solving processes and tools that have been used.
  • Works with vendor-specific diagnostic guides, tools and utilities.
  • Builds moderately complex software units.
  • Tests and troubleshoots complex products and services for stable and secure functionality.
  • Understands a software product area in depth.
  • Describes major similarities and differences between multiple programming languages.
  • Participates in planning, applies design patterns, and performs code reviews.
  • Describes alternative optimization tools, lifecycle models, techniques and considerations.
  • Effectively tests code.
  • Helps evaluate software architectures and best practices.
  • Helps resolve issues regarding the implementation of software architectural components.
  • Fully understands the essential elements of software architecture, platforms and products.
  • Directs software architecture evolution and contingency plans related to own function.
  • Resolves software architecture dependencies and design issues.
  • Supports major installations and customizations.
  • Helps prepare recommendations and documentation to field support on technical and platform issues.
  • Helps collect, document and maintain product configuration requirements and instances.
  • Has baseline knowledge of all technical and infrastructure components of the software product.
  • Describes potential alternative product configurations, platforms, and implementation options.
  • Helps maintain and disseminate information on customer platforms and experiences.
  • Resolves communications problems in multi-vendor environments.
  • Performs advanced diagnostic techniques and uses appropriate tools for unusual or performance-related problems.
  • Understands the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
  • Effectively troubleshoots and resolves software issues.
  • Creates trouble reports for all issues found and proposes solutions for completeness and correctness.
  • Identifies key issues and considerations for testing client/server and applications.
  • Helps design application tests to ensure adherence to functional and quality requirements.
  • Identifies considerations for selecting an optimal testing environment for specific applications.
  • Creates effective test scenarios.

 

 

 

 

 

FINANCIAL/QUANTITIVE RESPONSIBILITIES

 

• Working with development or delivery on any development in Salesforce, .NET, PLSQL and any other project or platform, including 2024 initiatives in 2024 such as Royal Xperience, Seibel, Loyalty, etc.
• Working directly with Royal Xperience delivery and different vendors involved to identify iTravel configurations, GAPS and data mapping.
• Identifies considerations for product integration with multiple platforms and systems.
• Participates in solution design and improvement by collaborating with subject matter experts.
• Writes programs in a specific language and for a specific platform.
• Assists in developing successful applications and performing related testing.
• Prepares and analyzes defect-tracking reports on existing applications.
• Assists in performing volume and load testing during the alpha testing phase.
• Participates in the testing of applications at various stages of development.
• Performs ad hoc testing on recently developed applications or application components.

 

 

 

 

 

 

 

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