Telecommunications Operator I

Site: Newton-Wellesley Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for facilitating proficient operation of a hospital communication system. Perform various clerical duties and operate computer equipment including the switchboard console, alpha pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.

-Handle both incoming and outgoing calls with speed and accuracy.
-Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
-Act as central control for mobile pagers, take and relay messages as required.
-Respond to various alarm systems located at the switchboard.
-Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
-Compile on-call information for hospital personnel.
-Resolve basic discrepancies and refer all others to the appropriate department.

 

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience customer service or call-center experience 2-3 years preferred Knowledge, Skills and Abilities - Good inter-personal and phone skills. - Commitment to demonstrate consistent outstanding customer service. - Confident to quickly assess situations and make reasonable judgement decisions. - Must be able to prioritize rationally.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

2014 Washington Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Night (United States of America)

 

Pay Range

$17.36 - $21.09/Hourly

 

Grade

1

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We wil