Department Manager - 3D Printing & Removables

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

Department Manager, 3D Printing and Removables

We are looking for a Department Manager - 3D Printing & Removables to join our rapidly growing venture-backed company. The Department Manager - 3D Printing & Removables will oversee the printing department’s workflows, equipment, team members, and quality. This role will span multiple functions, taking a cutting edge digital partial workflow from research and development to full production. In this role, you will manage a team of 25+ 3D printing, nesting, and removables technicians in a state of the art and digital-only facility in Dallas, TX. You will be responsible for ensuring that orders are fabricated at the highest quality standards per customer deadlines. If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a “Gold Standard 3D Printing & Removables Department” per aggressive growth targets, this is the right place for you!

What You'll Do

• Scale: Continuously seek opportunities to improve workflows and processes for optimal efficiency and scalability

• Data-Driven Optimization: Outline, track, and report on key performance indicators to drive accountability and informed decision-making to help the facility reach new levels

• Problem Solve: Quickly troubleshoot and solve people, process, and technology issues as you operate within large scale and fast paced dental lab

• Quality Adherence: Monitor and enforce adherence to strict manufacturing quality standards (e.g., equipment maintenance and repair) and roll up your sleeves to lead by example where needed. High quality is key to efficient scalability!

• Inventory Monitoring: Develop and optimize workflows to ensure your department properly tracks key inventory (e.g., resins, PPE) and re-supplies as needed

• Lead: Lead, scale, and continuously train a team of 25+ technicians as they execute daily operational tasks

• Collaborate: Work with other teams to proactively identify and address high priority improvement opportunities

• Report directly to the facility’s Director of Manufacturing

What We're Looking For

• 7+ years of experience managing a department in a manufacturing environment, preferably related to dental and/or 3D Printing, OR 2+ years (post-grad) of consulting experience specializing in manufacturing or service operations

• Ability to be full-time onsite in Dallas location Mon-Fri

• Proven track record of improving KPIs at a team and/or department level

• Comfortable performing data analysis and making decisions based on the results

• Experience reporting on performance metrics during recurring business meetings

• Passion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguity

• High level of comfort with digital tools and technology

• Very high attention to detail and organizational skills

• Team player attitude and willingness to help others to help the team exceed expectations

• Natural curiosity and ability to learn new concepts, tools, and workflows quickly

• Strong self-motivation, self-direction, and ability to work with multiple stakeholders to push improvement initiatives to completion

• Excellent communication and stakeholder management skills

Bonus Points For

• Previously built and/or led departments in a manufacturing environment, including the operational infrastructure (e.g., inventory management software, written SOPs)
  Previous manufacturing experience with partials

• Recognized Graduate, CDT or higher certification

• Built and/or led a CAD / CAM production environment using 10+ 3D printers before

• Worked specifically with Carbon printers and nesting software

• Experience nesting and printing a wide array of products including models, night guards, and dentures

• Outstanding professional references to share

• Relentlessly positive attitude,