Service Support/Customer Support–Spares & Service (Onsite)

Date Posted:

2025-07-03

Country:

United States of America

Location:

01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Collins Aerospace is seeking a dedicated professional for the Service Support/Customer Support – Spares & Service - Onsite role to support our operations at key locations. In this essential position, you will provide technical assistance and service support directly onsite, ensuring timely resolution of customer issues and effective management of spare parts and service programs. You’ll collaborate closely with engineering, suppliers, and field teams to drive solutions that enhance customer satisfaction and operational efficiency. If you’re proactive, customer-focused, and thrive in a hands-on technical environment, we’d love to have you join our team.

What You Will Do

• Respond to customer engineering/technical requests per contract timelines.
• Lead investigation and resolution of field issues via data gathering (reliability, maintenance), root cause analysis, and corrective actions.
• Coordinate special investigations, support product testing, and interface with field service and customers.
• Engage with engineering teams, suppliers, MRO, and operators to drive solutions.
• Support technical publications: Service Bulletins, Service Info Letters, CMMs, and more.
• Assist CRC with AOG/technical support issues.
• Act as Program Manager for Airbus Life Cycle Value Stream, ensuring product delivery and directing cross-functional teams.
• Develop and present Monthly Repair Status Reports with detailed failure data (LRU numbers, failure types, repair actions).
• Create metrics/visuals for shop findings.
• Support program reviews, team meetings, and customer communications.
• Manage production/supply schedules to meet delivery goals.
• Drive continuous customer satisfaction.
• Preforms other duties as assigned.

Qualifications You Must Have

• Typically requires a University Degree and minimum of 5 years of prior relevant experience or an Advanced Degree in a related field and minimum 3 years of prior relevant experience
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. 
• Experience with military systems (maintenance, engineering, analysis, publications).
• Experience in an Aircraft Maintenance field utilizing technical data.

Qualifications We Prefer

• Aerospace/military manual experience.
• Program Management in Aerospace.
• Experience communicating effectively across all organizational levels
• Experience with maintenance training and military customer relations
• Experience with ERP/SAP and/or Microsoft office systems

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program
• And more!    

Learn More & Apply Now!​

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to con