In the ITOM/ITAM/Core & CMDB Product team, we provide reliable IT Operations and Asset Management platform support for the enterprise using ServiceNow. The automation the team provides, critically influences the accuracy and usability of the configuration item and asset data stored in the ServiceNow configuration management database. Tech operations and delivery teams rely on the CMDB to underpin IT Service and Asset Management processes to deliver consistent and quality support to the business and minimize service disruption.

The role holder will be accountable for delivering the strategy and roadmap that will optimize the value of automated configuration item discovery and service mapping capabilities within the ServiceNow platform. They will collaborate closely with stakeholders to agree on priorities within their domain, with the product manager to manage the product roadmap, and will own the product backlog to deliver against those priorities and the ServiceNow platform strategy.

Why you?

• Leadership: Make sound decisions to enable the agile development team to optimize value delivery and encourage strategic thinking, innovation and action

• Product Domain: Understand and drive the product domain (Discovery and Service Mapping in ServiceNow) from a technology perspective and how it adds value for our business stakeholders; accountable for owning the technical product domain relationship with ServiceNow and third-party solutions providers, developers and internal Tech partners

• Technical Configuration/Customization: Assist the ITOM/ITAM/Core & CMDB Product Manager to drive the GSK ServiceNow ITOM Visibility product domain roadmaps and prepare for PI Planning ceremonies by 1) collaborating on the decomposition of funded Epic work into deliverable Feature work, 2) planning triaged Idea and Demand Feature and Story work, 3) surfacing and managing product domain technical debt and internal improvement work; accountable for owning the prioritized product domain backlog, collaborating with the agile delivery team to plan committed and stretch Feature work delivery and accept story work as complete when delivered by the agile delivery team

• Governance & Product Assessment: Standardize product domain value delivery approach using vendor best practices and by leveraging knowledge from the ServiceNow customer community; collaborate with the key business stakeholders and the Product Manager using product management techniques and data to drive product domain operational improvements and to influence the product domain vision, strategy and roadmap; partner closely with other ServiceNow product owners and influence the internal ServiceNow roadmap for Discovery and Service Mapping feature enhancements; work with the Product Manager to plan new value delivery by incorporating new ServiceNow feature enhancements into the roadmap

• Quality, Risk & Compliance: Responsible for ensuring product domain delivery supporting the business is compliant with internal compliance controls, security and risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX

Basic Qualifications:

• Bachelor’s Degree in Computer Science

• 2+ years supporting / implementing ServiceNow Discovery & Service Mapping capabilities

• 3+ years of IT experience designing, implementing and managing Service Management processes and/or tools

• 1+ years of experience in a product ownership role, providing solutions to solve business problems

• Experience working in agile delivery methodology

Preferred Qualifications:

• Post Graduate degree

• Lean Six Sigma certification

• ITIL Intermediate - Service Operations (v3) / ITIL Specialist – Create, Deliver and Support (v4) level qualification

• Problem Solving methods and techniques, e.g. Kepner-Tregoe

• SAFe certification

• Excellent senior stakeholder management, strong influencing, and communication skills

• Excellent leadership skills with experience collaborating with and giving direction to cross-functional teams

• Experience working with third parties in the delivery of working products

• Experience working with diverse teams (countries and cultures) effectively

• Strong sense of urgency, ability to make things happen

• Effectively manages multiple tasks in parallel

Benefits:

• Career at one of the top tier global healthcare companies

• Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit