Senior Program Manager, Industrial Refrigeration

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care.

• On-the-job/cross-training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Position Summary

The Sr. Program Manager will lead the resolution of highly complex, technical issues related to compression equipment and process refrigeration systems across industrial applications. This role serves as the critical liaison between Engineering, Quality, and the customer, ensuring timely and effective resolution of field challenges while driving long-term product and system improvements.

The ideal candidate brings deep expertise in gas compression, industrial refrigeration, and process systems within industries such as petrochemical, oil & gas (wellhead compression), nuclear, or pharmaceutical manufacturing. This individual must be equally strong technically and interpersonally, capable of translating complex engineering challenges into clear, actionable communication across all levels of the organization and with customers.

Key Responsibilities

• Lead end-to-end management of complex technical issues involving compression equipment and process refrigeration systems

• Serve as the primary interface between customers, engineering, and quality teams for high-impact field issues

• Drive root cause analysis (RCA) and corrective actions for system-level failures and performance challenges

• Coordinate cross-functional teams to resolve critical issues, ensuring alignment on priority, scope, and execution

• Manage multiple concurrent technical programs, including timelines, deliverables, and risk mitigation

• Analyze field data and system performance to identify trends and systemic issues

• Provide technical guidance and leadership during escalations involving industrial equipment and processes

• Support continuous improvement initiatives related to reliability, efficiency, and product performance

• Assist with new product introductions by ensuring service readiness and field support strategies are in place

• Develop clear, concise communication for both technical and non-technical stakeholders

Basic Qualifications

• Bachelor’s Degree in Mechanical Engineering, Chemical Engineering, or related engineering field OR
  Minimum of 10 years of proven field experience in compression equipment, industrial refrigeration, or related systems

• Minimum 5+ years of experience managing technical programs, projects, or complex field issues

• Strong background in troubleshooting and resolving complex mechanical/process system problems

• Demonstrated ability to work cross-functionally in high-pressure, customer-facing environments

Preferred Qualifications

• Bachelor’s Degree and 10+ years of relevant field experience (strongly preferred)

• Direct experience with:

  • Wellhead gas compression systems

  • Industrial/process refrigeration systems

  • Petrochemical or refining operations

  • Nuclear or pharmaceutical process environments

• Experience with rotating equipment, thermodynamics, and system-level diagnostics

• Familiarity with reliability methodologies (RCA, FMEA, Six Sigma)

• PMP or equivalent program/project management experience is a plus

Critical Skills & Competencies

• Advanced technical expertise in compression and refrigeration systems

• Exceptional communication skills (both written and verbal), with the ability to translate complex issues clearly

• Strong customer-facing presence and ability to manag