Project Administrator

Job Overview:

 

We are seeking a professional, customer-focused Administrative Assistant to support APTIM’s projects. This role serves as a primary point of contact for incoming communications and provides administrative and project support to ensure timely responses, accurate tracking, and effective coordination across teams.

The ideal candidate is organized, detail-oriented, and able to manage multiple priorities while maintaining a positive and professional demeanor in all interactions. This position plays a key role in supporting day-to-day operations for two high-volume programs by helping manage inquiries, documentation, and routine project support activities.

 

Key Responsibilities/Accountabilities:

 

· Serve as a primary point of contact by answering and directing incoming phone calls in a courteous and professional manner

· Respond to internal and external inquiries related to Marriott Waste Administration and Walmart Licensing activities by providing accurate information and resolving routine concerns

· Appropriately escalate complex or unresolved issues to the correct project team member or manager

· Maintain detailed and well-organized records of calls, messages, and customer or stakeholder interactions associated with both programs

· Monitor and manage shared project email inboxes to ensure timely responses, proper routing, and documentation

· Provide administrative and project support as needed, including research, data entry, database or spreadsheet maintenance, and financial or tracking support

· Assist with tracking waste haulers, service requests, billing inquiries, licensing correspondence, and supporting documentation in accordance with project procedures

· Prepare, format, and distribute routine internal and external communications, reports, and correspondence

· Support program consistency and efficiency by ensuring project information is accurately documented and readily accessible to the team

 

Basic Qualifications:

 

· High school diploma or equivalent required; associate degree preferred

· 2+ years of administrative or customer service experience

· Strong verbal and written communication skills

· Professional phone etiquette and interpersonal skills

· Ability to remain calm and solution-focused in challenging situations

· Strong organizational skills with attention to detail

· Proficiency in Microsoft Office (Word, Excel, Outlook) and general office systems

· Ability to prioritize tasks and manage time effectively, and work independently while supporting multiple project teams