Business Consultant II

Our Firm

American Century Investments® is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives. Founded in 1958, the firm’s 1,400 employees serve financial professionals, institutions, corporations, and individual investors, offering a wide range of investment strategies across a variety of investment disciplines.

We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives, and ETFs.

Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.

Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends—more than $1.8 billion — to the Stowers Institute for Medical Research, a 500-person, non-profit basic biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute’s work of uncovering the causes, treatments, and prevention of life-threatening diseases, like cancer.

For more information, please visit americancentury.com.

In this role, the Business Consultant II will be responsible for representing the Client Development business area, while working within PFSCO, and across departments at American Century, with data analysis, strategy implementation support and cross-business relationship, that will support innovative business solutions and outcomes that directly impact the firm’s bottom-line and/or employee retention and attrition.

You will also be responsible for developing, maintaining, and improving business partner relationships within PFSCO. You will be responsible for support of operational issue resolution and development of new or improved strategies to address areas of opportunities. You will develop and maintain a network of contacts inside and outside of American Century, maintains a technical knowledge of PFS platforms and processes, and knowledge of the business areas/channels objectives to facilitate good business solutions and outcomes.

Major Responsibilities

• Data Analysis

• Create and analyze call driver data, employee feedback, and other relevant information to identify trends and potential issues.

• Presentation and Communication

• Clearly present findings and recommendations to business partners and leadership, through reports and presentations.

• Facilitate activities between business partners, Operations Support, IT partners, and other ACI working teams to maintain open channels of communication.

• Implementation Support

• Assist the department in implementing proposed changes and provide ongoing guidance throughout the process.

• Project & Initiative Management

• Lead Client Development and Contact Center projects/initiatives, as well as managing the associated timelines, budgets, and deliverables.

• Facilitate the completion of a program, project, event or product by coordinating the activities of the working team

• Organizational Effectiveness

• Lead and/or support efforts around Contact Center recruiting, onboarding, employee engagement and other day to day operations

• Support other company or department initiatives as assigned.

Required Experience

• Bachelor’s degree required in a related field or an equivalent combination of education and work experience.

• Exposure to or understanding of the Financial Services/Asset Management industries preferred

• Crucial communication, presentation and task organization skills

• Data analysis and interpretation skills

• Strong analytical and problem-solving skills

• Sophisticated skill in computer usage and the ability to type 30 WPM minimum

• Ability to practice resiliency, flexibility, and relationship management

• Mutual fund industry knowledge preferred.

• Exhibits the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance.

Additional Requirements:

Employees are required to be in