Learning & Development Lead

The Learning & Development Lead is an individual contributor responsible for designing, managing, and delivering targeted learning programs that support organic growth client onboarding and enablement. This role reports to the Manager of Learning & Development Programs and operates with defined ownership of the Train-the-Trainer program and organic growth client-facing training initiatives, while contributing to broader L&D efforts. 

This role serves as a key contributor within the organic growth client onboarding process, partnering with cross-functional teams to ensure training is effectively aligned and executed. The Learning & Development Lead is also responsible for building and evolving the Train-the-Trainer program, enabling scalable and consistent delivery of training across internal teams and client stakeholders.

Job Duties and Responsibilities 

 

Train-the-Trainer Program Ownership 

• Design, implement, and manage organization’s Train-the-Trainer program, including facilitator frameworks, standards, and supporting resources. 
• Develop toolkits, guides, and materials to enable consistent and effective training delivery by internal teams and trainers. 
• Establish and maintain facilitation standards and best practices to support quality and consistency. 
• Evaluate program effectiveness and recommend improvements based on feedback and performance insights. 
• Provide regular updates and communications to stakeholders on training changes related to product enhancements, curriculum updates, and evolving delivery approaches. 

Organic Growth Client Onboarding & Enablement 

• Lead the training workstream for organic growth client onboarding, ensuring alignment with established implementation plans and timelines. 
• Partner with Implementation, Client Success, Product, and Support teams to align training delivery with client needs and onboarding milestones. 
• Contribute to onboarding planning by advising on training scope, sequencing, and approach. Identify risks or gaps related to training and recommend adjustments to improve client readiness and adoption. 

Program Coordination & Implementation Support 

• Manage end-to-end execution of organic growth client-facing training programs, including planning, coordination, delivery, and follow-up. 
• Ensure training is delivered on time and aligned with defined onboarding goals. 
• Coordinate with internal stakeholders to ensure training readiness, including materials, scheduling, and facilitator preparation. 
• Track progress and communicate updates related to training activities within assigned programs. 

Curriculum Development & Client Enablement 

• Design and adapt client-facing curriculum to support onboarding, product adoption, and ongoing education. 
• Ensure alignment between curriculum and Train-the-Trainer frameworks to support scalable delivery. 
• Tailor learning experiences to reflect client use cases and implementation scope. 
• Develop and maintain facilitator and participant materials for external audiences. 
• Design and support the development of a fee-for-service training program to enable management companies onboarding new association boards and new employees. 

Training Delivery & Facilitation 

• Deliver training sessions for organic growth clients and internal stakeholders, particularly complex or high-priority engagements. <