Project Manager (Frames)

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Project Manager – Technical Glass Products – Snoqualmie, WA

The Project Manager uses their excellent communication skills to manage fire-rated and architectural frame projects, and associated customer service issues by becoming the customer’s primary post-sale contact.  The range of projects may include all product types offered by Technical Glass Products (TGP), including but not limited to, Designer, Heat Barrier, Curtainwall, Hardwood, Aluminum Series, as well as TGP Architectural products such as Neoparies and Profilit.  Though primarily responsible for a single territory or region grouping, the Project Manager will also backup others in the department when needed.

This is a fantastic opportunity to advance your career and grow with a company who takes care of our employees. If you have a passion for hands-on work and are ready to dive into a new opportunity – apply today!

What You Will Do:

o Manage customer relationship post-sale.

o Administer each Project through entire lifecycle including but not limited to:

• Creating Order Entry.

• Submitting drawings, product data, and samples to customer as needed for approval.

• Interpreting construction drawings, architectural drawings, and mechanical drawings; applying knowledge of best practices for drafting.

• Receiving, interpreting, and communicating revisions or requests for change with internal teams and with client.

• Controlling potential change orders.

• Notifying customer of schedule changes and any related impact.

• Releasing orders to production team and leading team meeting(s) as needed

• Reconciling and collecting any prepayments required up to time of final invoice.

• Coordinating release of shipment with in-house logistics group.

• Monitoring and reporting on project status at various points in lifecycle

o ​Resolve post-delivery issues (Customer Service Issues) including but not limited to:

• Listen to and document complaint from customer.

• Work interdepartmentally as needed to identify root cause.

• Interpret data to determine if customer should be charged.

• Manage and document all costs associated with post-delivery issues.

o Other responsibilities include:

• Backup other Project Managers as necessary.

• Work with vendors or third party supply chain partners as necessary.

• Attend and present information in production meetings.

• Schedule and attend site visits if required.

• Maintain a clean and orderly workplace.

• Performs other related duties as assigned.

What You Need to Succeed:

• High school diploma (or equivalent); Associates or Bachelor’s degree in business, construction management, or supply chain preferred.

• 6+ years of project management experience in manufacturing, construction or a related customer service environment. Successful candidates will have experience in scheduling; managing multiple competing projects with lifecycles of several weeks to several months; and providing detailed technical expertise in troubleshooting complex mechanical/electrical systems.

• Attention to detail – carefully monitor and organize records; ability to