Pre-Sales Professional Services Architect

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. 

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Job Summary:

Plume is seeking a highly skilled Pre-Sales Professional Services Architect to support our growing portfolio of ISP customers. This role bridges the gap between Sales, Customer Success, Engineering, and Customer technical teams—ensuring that proposed solutions are accurate, achievable, and aligned with both customer requirements and Plume’s capabilities. This job requires close coordination with the sales team to find innovative ways to solve customer pain points and smoothly enable the adoption of the Plume services platform for many customers around the world. 

The ideal candidate excels at requirements discovery, solution definition, effort estimation, and translating complex information into clear, actionable Statements of Work (SOWs).

Primary Responsibilities:

• Collaborate with sales teams to understand customer requirements and provide sales support
• Conduct detailed technical requirements gathering from customers, including network topology, operational workflows, integration needs, and deployment constraints
• Identify gaps, complexities, risks, and dependencies in proposed implementations
• Translate collected technical information, use cases, and deployment requirements into clear, precise, and comprehensive Statements of Work (SOWs)
• Define scope boundaries, deliverables, required resources, timelines, assumptions, and dependencies for all proposed services engagements
• Estimate the level of effort (LOE) for all Professional Services activities, including scoping labor hours, required skills, timelines, dependencies, and potential risks
• Analyze existing customer networks (access, core, CPE, OSS/BSS, protocols, and supporting systems) to ensure end-to-end solution alignment with Plume’s platform
• Lead technical conversations with ISP customers to understand their goals, challenges, network architectures, operational processes, and business drivers
• Support the proposal process by ensuring SOWs, LOEs, and solution descriptions are accurate, feasible, and aligned with Plume’s delivery capabilities
• Collaborate with Professional Services leadership and Delivery team to validate LOE estimates and ensure consistent estimation methodology across engagements
• Provide customer insights to Product teams to influence roadmap and feature development based on real-world ISP requirements
• Maintain deep understanding of Plume's product portfolio, architecture, APIs, data models, service delivery mechanisms, and integration points
• Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have a fundamental understanding of the principles of networking and cloud architectures 
• Assess how Plume solutions can be best deployed, configured, and integrated into ISP environments to maximize customer success and network performance
• Help in researching and developing new products based on customer-specific needs
• Understand business requirements involved with technical account strateg

Qualification Requirements:

• 8+ years in a technical pre-sales, solutions architecture, or professional services role, preferably with ISPs or network technology vendors
• Strong understanding of ISP networks, including access technologies (DSL, Fiber, DOCSIS), CPE architectures, Wi-Fi, routing, switching, security,