Exemption Status:

United States of America (Exempt)

$81,581 - $110,136 - $138,690

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Manages assigned work groups to achieve the goals and objectives of the business unit, including budget, productivity, and transaction quality.  Promotes the overall vision and strategies of the enterprise.  Responsible for delivering exceptional service to customers, including open channels of communication, prompt response to inquiries and requests, and timely, accurate results that meet client specifications.  Responsible for managing the operation of multiple Customer Contact Centers ensuring adherence to proven best practices, development of staff through the career path process, alignment and support of the sales process including responding to RFPs, and achievement of performance standards and client performance guarantees.  Serves as a key interdepartmental liaison to assure open communication & collaboration with client teams, client shared services, and enterprise support staff.  Champions service excellence and builds internal partnerships that optimize service capabilities for our customers.  Relies upon extensive knowledge of healthcare operations concepts, practices and procedures.  A wide degree of independence, latitude and creativity is expected.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides leadership in order to recruit, manage and retain the necessary resources to successfully perform the duties of the assigned work group(s).    Develops staff to meet the current and future needs of the organization.  Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership. Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance
• Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of project deliverables. Provides day-to-day leadership and direction including, developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets. Sets high standards and encourages new ideas for improving organizational performance. 
• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers.  Supports new product offerings and strategic sales & marketing efforts. Actively participates as a key member of cross functional workgroups, teams, and committees as assigned.
• Leads and promotes continuous improvement by developing and documenting business processes, assigning roles and responsibilities, and measuring results.  Identifies and leads the improvement opportunities for assigned work group(s) and business processes.  Seeks out and actively participates in business initiatives that contribute to service excellence.
• Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives.  Provides recommendations for the acquisition/development or enhancement of tools and applications necessary to support the business in an efficient and quality manner.
• Manages and maintains commitment to operational goals in the face