Case Manager - Student Advocacy & Accountability

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Job Posting Title:

Case Manager - Student Advocacy & Accountability

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA - SA - ODS - SAA - Operations (Kyrsti Wyatt (00071011))

   

Work Location:

0462 LSU Student Union

   

Pay Grade:

Professional

   

Job Description:

Louisiana State University invites applications for the position of Case Manager for Student Advocacy & Accountability (SAA). Reporting to the Assistant Director of SAA, this position assists in the support for fraternities and sororities, student organizations, and sport clubs as well as the administration of the Code of Student Conduct. The Case Manager is responsible for prompt, impartial, thorough, and equitable investigations of allegations of the Code of Student Conduct and other University policies regarding fraternities and sororities, student organizations, sport clubs, and students. 

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Facilitate the formal and informal resolution process for fraternity and sorority, student organization, and sport club conduct cases.
• Conduct prompt, impartial, thorough, and equitable investigations of allegations of the Code and other University policies.
• Supports student organizations, fraternities, sororities, and sport clubs through resource development, trainings, and other education efforts.
• Serves as a member of the Student Organization Accountability Team.

OPPORTUNITIES FOR LEADERSHIP:

Advance the Support for Student Organizations

With relationship building at the forefront, there is an opportunity to create more proactive interactions between Student Advocacy & Accountability and student organizations outside of the conduct process. The Case Manager will provide support for fraternities and sororities, student organizations, and sports clubs by creating and developing resources, presentations, modules, and trainings to assist these organizations with conduct and harm reduction efforts to support judicial/standards boards, education on relevant university policies, and other harm reduction efforts.

Optimize Communication Flow with External Partners

Strong working relationships with fraternity and sorority headquarters are critical to the success of the university’s partnership process. The Case Manager will assess and optimize communication channels and strategies with external partners to ensure effective and efficient collaboration, timely problem-solving, and mutual understanding of goals and expectations.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

A collegial team player who actively builds authentic and mutually beneficial relationships with students, student organizations, volunteers, headquarters staff, faculty, and campus administrators. Has a sincere positive regard for all persons including co-workers, faculty, staff, students, and student organizations and can develop sustainable partnerships to best support the LSU campus community.

Has strong problem-solving skills and is solutions oriented to meet student’s needs.

Effective communicator with a variety of constituents, who has a genuine sense of respect and appreciation for the community we serve.

Dedicated to high quality work, professionalism, consistency in job performance, and respecting information of a confidential nature.

Desire to focus on continuous improvement of programs where student needs are at the forefront of their everyday thinking and actions aligned with institutional and divisional objectives. 

Must be able to manage a high case load in a fast-paced environment and who is able to plan, organize, and coordinate multiple projects simultaneously. 

Strong willingness to receive and incorporate feedback from colleagues and campus partners.

Embraces a “progress not perfection” approach when working with college students understanding that every situation provides a teachable moment.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance,